Logistics Planner

Charlotte, NC About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership. What Sets Us Apart: Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next. The Role: Work Model: Hybrid Work Schedule: Monday – Friday, standard business hours (average 40 hrs/week) Travel Requirements: No Supervisory Responsibilities: No Reports to: Director, Operations All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed. Summary / Primary Role: The Logistics Planner serves as the front line for customer load planning. You will coordinate all orders to ship with the appropriate carrier base and at the least total delivered cost. The Logistics Planner demonstrates a continuous move mentality on all routings whenever possible to optimize the value proposition received from Odyssey by the customer and carrier. The Planner will concentrate on planning for maximum productivity and profitability by utilizing Logistics Support Specialists to assist with the administrative functionality required for shipments, including placement of orders, follow up, troubleshooting, scheduling appointments, and maintaining quality control and metrics. The Logistics Planner will take a proactive approach to orders pending, thereby increasing Company profits through more effective carrier routings using carrier system capacity over origin-based units. What You’ll Do: Order Processing & Carrier Coverage Obtain accurate and complete load information from customers for order processing, keeping load templates current, and process all orders in the TMS. Review open orders across all brokers to identify and recommend available carriers, applying knowledge of North American carrier base for the most cost-effective lan routing: obtain carrier pricing as needed and stay current on carrier mergers and market changes. Prioritize spot requests for overflow coverage and emergency shipments, carrying an after-hours cell phone to support time-sensitive coverage needs Keep Non-Conformance Reports current by advising Logistics Support Specialists of issues, assist in reconciling billing issues, and use software tools and follow-up reminders to minimize errors Ensure carrier and customer database information is accurately communicated to systems support staff and assist the Operations Manager with special projects as needed. Customer & Carrier Relationship Management Grow customer base by soliciting referrals and new business from existing accounts and through phone sales, forwarding qualified prospects to the Operations Manager for rapid follow up Cultivate customers through responsiveness and service to secure repeat orders and account growth,…

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