Logistics Operations Manager

Title: Dental Logistics Operations Manager Location: Hybrid NY, NJ, PA, TX, IL or IN Who we are: Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States. Why Kuraray: Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability. As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment. Position Summary: The Dental Logistics Operations Manager is responsible for the day-to-day execution and development of warehouse, inventory, order fulfillment, and distribution operations for the Dental business. The position oversees all Dental shipments through the business's dedicated third-party logistics (3PL) and fulfillment partner, currently supporting dealer orders, e-commerce orders, and sample programs. This is a hands-on business operations role requiring an understanding of Dental products, customer requirements, and channel-specific fulfillment processes. The Manager is accountable for accurate and timely fulfillment, including reconciliation of order, inventory, and shipment records; resolution of operational exceptions; and effective execution by the 3PL. The role includes SKU-level operational controls, piece picking, small-parcel shipping, and fulfillment requirements that vary by order type and customer channel. The Manager also develops the capabilities needed to expand direct-to-end-user sales, e-commerce, and sample activities. This includes evaluating future fulfillment models, proposing operational and system designs, and leading approved implementation projects as the business grows. The position supervises one direct report and works closely with Commercial, Customer Service, Finance, IT, and external service providers. Corporate Logistics retains responsibility for enterprise transportation strategy, carrier governance, global logistics standards, and customs and trade compliance. Within those policies and approved provider arrangements, the Manager owns Dental-specific fulfillment requirements and daily operational execution. Responsibilities: Dental Fulfillment & 3PL Management Manage the operational relationship with Dental's dedicated 3PL and fulfillment partner, overseeing receiving, storage, picking, packing, shipping, and returns. Take responsibility for fulfillment execution across dealer, e-commerce, and sample orders, ensuring each order type meets its applicable accuracy, service, and delivery requirements. Monitor daily order flow and shipment completion, reconcile order and shipment records, and resolve order holds, picking errors, shipping discrepancies, and other fulfillment exceptions. Translate Dental product, business, and customer requirements into documented warehouse procedures and service standards. Establish and monitor 3PL service expectations, investigate performance gaps, and …

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