Logistics Operations Manager (3PL & Customer Service)

About the Role We are a growing logistics company providing comprehensive logistics and supply chain solutions, including international freight forwarding, domestic transportation, 3PL warehousing, order fulfillment, and RMA returns management. We are seeking an experienced and detail-oriented Logistics Operations Manager to lead our Operations and Customer Service team in Walnut, CA. This role is responsible for overseeing daily 3PL client operations, managing customer order fulfillment, resolving operational issues, and ensuring effective coordination between clients, warehouse teams, and transportation partners. The ideal candidate will have a strong background in 3PL logistics operations, proven team leadership experience, and excellent communication and problem-solving skills. Key Responsibilities Operations & Customer Service Team Management Lead, supervise, and support the daily activities of the Operations and Customer Service team. Assign responsibilities, monitor workloads, and ensure timely completion of daily tasks. Provide guidance, training, and performance feedback to team members. Monitor team productivity, service quality, and operational performance. Handle escalated customer concerns and complex operational issues. 3PL Client Operations & Order Management Oversee daily communication with 3PL clients and ensure timely responses to customer inquiries. Manage customer order fulfillment processes, from order receipt through shipping and delivery. Monitor order status, inventory accuracy, and inbound/outbound operations. Investigate and resolve order discrepancies, shipping delays, inventory issues, returns, and fulfillment exceptions. Maintain strong client relationships and ensure high levels of customer satisfaction. Logistics Coordination & Process Improvement Coordinate with warehouse teams, transportation providers, overseas teams, and internal departments to ensure smooth daily operations. Oversee domestic transportation coordination, including LTL and FTL shipments. Identify operational inefficiencies and implement improvements to streamline workflows. Develop and maintain standard operating procedures (SOPs). Track key performance indicators (KPIs), including order accuracy, on-time fulfillment, issue resolution time, and customer service performance. Ensure accurate order, inventory, and shipment records in WMS/ERP systems. Qualifications Bilingual proficiency in English and Mandarin Chinese is required (both written and verbal communication). Minimum 3 years of experience in logistics, 3PL warehousing, order fulfillment, or related operations. Previous experience supervising or managing an operations or customer service team is required. Strong knowledge of 3PL operations, warehouse fulfillment, inventory management, and order processing. Experience handling customer escalations, order discrepancies, and operational challenges. Familiarity with WMS/ERP systems and domestic transportation processes, including LTL and FTL. Proficiency in Microsoft Excel, Word, and Outlook. Fluency in English and Mandarin Chinese is required. Strong leadership, organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Must be authorized to work in the United States. Benefits 10 Days of Paid Time Off (PTO) 5 Days of Paid Sick Leave 6 Paid Holidays 100% Employer-Paid Employee Health Insurance 401(k) Retirement Plan with Company Matching Work Schedule & Location Full-Time, Monday–Friday 8-Hour Workday On-Site Position Walnut, CA Pay: $27.00 - $35.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Health insurance Paid time off Work Location: In person

View the full posting and apply