Logistics Manager
OtterBaseA growing multi-unit service provider is seeking a Dispatch & Logistics Manager to lead a centralized operational support team. This onsite leadership role oversees the daily routing, scheduling, and movement of field personnel and equipment across multiple divisions. The position balances hands-on day-to-day execution (70-80%) with continuous process improvement, workflow standardization, and the integration of modern logistics technology. Responsibilities/skills: Lead, develop, and set clear operational priorities for a centralized dispatch team managing high-volume, multi-stop service routes. Oversee real-time routing, scheduling, and asset deployment, responding dynamically to schedule disruptions and preparing for upcoming field demand. Build scalable, documented processes and training programs to ensure consistent operational execution across all service locations. Help evaluate and implement logistics technology-including automation, AI-driven routing tools, and internal systems-to optimize resource utilization. Analyze operational data and KPIs to identify service bottlenecks, track performance metrics, and collaborate closely with regional field leadership. Qualifications: Proven track record of leading and developing teams in a fast-paced, time-sensitive operational environment. Demonstrated experience improving workflows, establishing repeatable processes, and driving technology adoption. Background in dispatch, fleet operations, field services, or high-density, multi-stop routing preferred. Strong technical curiosity with the aptitude to leverage fleet software, routing platforms, or telematics systems (e.g., Samsara or similar). Exceptional communication, problem-solving, and organizational skills with a service-oriented approach to supporting field personnel.