Logistics Manager

Job Overview The primary duties of the Logistics Manager is to ensure that all outgoing orders are fulfilled and delivered with exceptional service, accuracy, quality and speed. They are responsible for managing the delivery team, install team, routing trucks/deliveries, creating, maintaining and enforcing delivery/installation, procedures, hiring, onboarding and training of new delivery/install staff. They are responsible for maintenance of all vehicles in the Keyesbury fleet. The duties and responsibilities of the Logistics manager are broken down as follows: Deliveries: Ensuring that all trucks are loaded (morning of, or night before) quickly and efficiently with all products on board according to the manifest Ensure that trucks are loaded accurately and in the correct order based on the planned delivery routes Ensuring that trucks leave the yard early enough that all scheduled deliveries can be completed Ensure that all trucks are unloaded at the end of each day Picking product for next day delivery Tagging product for next day delivery Staging product for next day delivery Ensure that all delivery paperwork is completed, checked for accuracy and handed in to the Order Desk Manager by delivery team Act as a troubleshooting contact for all delivery teams throughout the day Provide solutions to delivery team for fleet/vehicle issues while on the road Ensure that any special instructions for specific deliveries/projects are relayed to the delivery team clearly and concisely Ensure that any RA or RMA product are placed in the triage area and clearly labeled and packaged with the correct paperwork attached Be available to fill in as a delivery team member when required Inbound/Receiving Ensure that all incoming products are warehoused in the proper pre-planned location designated by the warehouse manager Ensure that all incoming goods are counted from each delivery and that the count matches the manifest from the carrier/supplier Ensure that all serial numbers are recorded for incoming goods Ensure that there is no shipping damage to any of the boxes being received and that all goods are in “brand new” condition before signing the BOL from the carrier/supplier Ensure that all receiving paperwork is handed to the order desk/receiver Delivery Team Management/HR The Logistics Manager is responsible for managing all aspects of the delivery and install team staff members. This includes but is not limited to: Staff level evaluations/recommendations Onboarding new staff Training new staff Coaching and training existing staff Creating and maintaining a set of procedures for delivery/install teams Providing a positive and productive work environment for the delivery and install team Creating a “team” mentality amongst the delivery and install staff Helping to Create a “team” mentality between the delivery/install staff and the sales/admin/management staff Providing delivery and install staff with a safe and positive space to voice their concerns Using data from the Master Delivery Sheet have one-on-one coaching sessions with individual team members to improve performance Provide correctional measures for delivery and install staff where required Enrollment of qualified delivery staff onto the incentive program Measure delivery team staff individual performance and KPI’s to determine whether incentive program benefits are achieved/earned for each pay period In conjunction with the Warehouse Manager, submit approved staff hours to accounting through the Quickbooks/Workforce app Be available to all delivery/install staff to answer work related questions Fleet Management Ensure Delivery team members are performing circle checks each morning and keeping track of oil, fuel and fluid levels Ensure that all vehicles are regularly inspected and flagged for any needed repairs Provide Management/Ownership with no less than 3 quotes for any vehicle repairs Ensure that all received quotes for repair work are…

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