Logistics Lead

Overview MBA Grading Services delivers professional grading and authentication solutions for trading cards and collectible assets. By combining consistent evaluation standards with a focus on reliability and transparency, we help support confidence in the collectibles marketplace. Our team plays a critical role in preserving value, enhancing marketability, and maintaining the integrity of graded assets. This position reports to the Operations Manager. As a Logistics Lead, you’ll play a key role in leading and strengthening MBA Grading’s logistics operations as we continue to grow. You’ll oversee the movement, tracking, and care of trading cards and collectibles throughout the grading process while helping develop efficient, scalable processes for receiving, inventory, fulfillment, and shipping. This role is ideal for an experienced logistics professional who is highly organized, hands-on, and excited to lead a team while building processes that can grow with the business. This role includes travel. Responsibilities Pick up customer shipments each morning and bring them to the facility. Lead the day-to-day logistics workflow for incoming and outgoing trading cards, collectibles, and customer orders. Oversee receiving, intake, cataloging, internal movement, storage, order preparation, and shipping to ensure items are accurately tracked at every stage. Maintain strong inventory controls and chain-of-custody practices to protect customer submissions and minimize the risk of misplaced, damaged, or incorrectly processed items. Organize and prioritize daily logistics activities based on submission volume, turnaround commitments, staffing, and operational needs. Provide hands-on direction, training, and support to team members performing receiving, fulfillment, inventory, and shipping activities. Monitor workflow and identify bottlenecks, errors, or inefficiencies that could affect turnaround times, quality, or the customer experience. Develop, document, and improve standard operating procedures for receiving, inventory handling, internal transfers, packaging, shipping, and related logistics processes. Establish appropriate quality-control checkpoints and ensure procedures are followed consistently. Track key logistics metrics such as order volume, turnaround time, accuracy, shipping performance, inventory discrepancies, and rework. Investigate inventory discrepancies, shipping issues, damaged items, or processing errors and drive issues through resolution. Coordinate closely with grading, customer service, operations, and leadership to keep submissions moving smoothly through the entire grading lifecycle. Manage shipping supplies, packaging materials, storage capacity, and other logistics resources to ensure the operation is prepared for changing volume. Work with shipping carriers and service providers as needed to resolve delivery issues and improve shipping performance. Help forecast logistics staffing, space, equipment, and supply needs as the business grows. Identify opportunities to improve workflow design, technology, tracking systems, automation, and use of physical space. Support the hiring, onboarding, and development of logistics team members as the department expands. Serve as the primary point of ownership for logistics-related operational issues and escalate significant risks or concerns to leadership. Remain hands-on when needed, particularly during periods of high submission volume or when troubleshooting workflow issues. Help design and implement a scalable logistics operation capable of supporting continued growth in submission volume. Additional duties as assigned. Essential Skills 3+ years in logistics, warehouse, fulfillment, inventory, or shipping operations Strong organizational skills and a near-obsessive attention to accuracy. Experience with inventory or warehouse management software and carrier tools (FedEx, USPS, etc.), with a working understanding of insurance, declared value, and claims…

View the full posting and apply