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Logistics Handling Operations Team Leader Canada Inc (Montréal)

CMA CGM
1 day ago
Full-time
On-site
Quebec, Canada
$28.28 - $35.35 CAD hourly
Direct

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Summary: The Dispatch Team Lead is responsible for daily dispatch operations and providing hands-on leadership to the team. Assign routes, coordinate shipments, and ensure full compliance with all regulatory and company requirements. Manage same-day dispatch, load planning, and next-day routing while actively monitoring performance and resolving issues in real time to protect service levels and on-time delivery. Act as the first point of escalation and drive quick, effective solutions to operational challenges. Communicate proactively with drivers, customers, and internal teams, maintain accurate system records, and ensure all documentation is complete. Coach, mentor, and support team members to strengthen performance and support ongoing development.

 

What You’ll Do

Lead & Support the Dispatch Team

  • Provide day-to-day direction and support to dispatch staff in a fast-paced environment
  • Act as the first point of escalation for operational issues and service exceptions
  • Coach and mentor team members to improve performance and decision-making
  • Help onboard and train new dispatchers

Manage Daily Dispatch Operations

  • Plan and assign daily pick-up and delivery routes to drivers and owner-operators
  • Execute same-day dispatch while supporting complex routing needs
  • Perform load planning to ensure efficient freight staging and departures
  • Prepare next-day routing, including driver assignments and delivery sequencing

Monitor & Optimize Performance

  • Track driver progress using GPS and dispatch systems
  • Adjust routes in real time to mitigate delays and meet service expectations
  • Prioritize urgent and time-sensitive shipments
  • Resolve delivery challenges through rerouting and coordination

Collaborate Across Teams

  • Work closely with warehouse teams to ensure freight readiness
  • Partner with Customer Service to meet customer-specific needs
  • Maintain strong communication with drivers and internal stakeholders

Ensure Accuracy & Compliance

  • Maintain accurate shipment records and documentation (BOLs, PODs, etc.)
  • Ensure compliance with all regulatory and company requirements
  • Update and verify data within the Transportation Management System (TMS)

 

What We’re Looking For

  • 2–3+ years of dispatch or transportation operations experience (LTL, P&D, courier preferred)
  • Previous experience in a lead, senior, or informal leadership role is an asset
  • Strong knowledge of routing, load planning, and regional geography
  • Experience with TMS, GPS tracking tools, and dispatch systems
  • Solid understanding of transportation regulations and safety practices

 

Key Skills:

  • Leadership and team coordination
  • Strong communication and problem-solving abilities
  • Ability to multitask and thrive under pressure
  • High attention to detail and situational awareness
  • Customer-focused mindset with a commitment to service excellence

Minimum:

  • High School Diploma or GED required.
  • Minimum 2–3 years of dispatch or transportation operations experience (P&D, courier, LTL preferred).
  • Previous lead hand, senior dispatcher, or informal leadership experience strongly preferred.
  • Strong knowledge of regional geography and routing principles.
  • Proficiency with dispatch systems, TMS platforms, and standard business applications.

 

Salary Range: $28.28 - $35.35 per hour

This salary range is presented in compliance with applicable pay transparency laws and reflects the range we reasonably expect to pay for this role at the time of posting. Individual compensation is determined based on relevant experience, education, skills, and alignment with internal compensation practices.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

  • A Competitive Compensation PackageComprehensive Health & Dental Benefits
  • Professional Development Opportunities
  • Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.