Logistics & Freight Coordinator

Job Summary In this role, you will be the core driver keeping our products moving smoothly to our customers. You will manage domestic shipments end-to-end, oversee international shipments once they clear the port, and serve as the main operational link between our freight carriers, warehouses, and customers. This is an entry-level coordinator position ideal for someone with solid logistics fundamentals who wants to master our current operations and eventually help us transition and optimize our processes. Responsibilities Domestic Freight Operations: Coordinate and track domestic Less-Than-Truckload (LTL) and Full-Truckload (FTL) shipments from origin to final destination. International Order Tracking: Oversee incoming international shipments from port arrival through domestic warehousing to final customer delivery (no container booking or customs paperwork required) . Vendor & Rate Optimization: Leverage existing carrier connections and build new relationships to negotiate competitive freight rates and secure last-minute solutions when urgent needs arise. Delivery Follow-Up & Exception Handling: Proactively track shipments, resolve delays, and troubleshoot transport issues before they impact the client. Customer Communication: Provide clear, professional, and timely shipment updates to customers via phone and email. Order Administration: Process orders and maintain tracking accuracy using Microsoft Outlook and internal order purchase documentation, with an eye toward transitioning to an ERP platform in the future. Qualifications Experience: 1 year of experience in freight coordination, domestic logistics, or a customer support role Communication Skills: Exceptional written and verbal communication. You are comfortable jumping on the phone with drivers, dispatchers, or customers to get clear answers fast. Problem-Solving Skills: Resourceful, decisive, and calm under pressure when shipping hiccups occur. Organizational Skills: Meticulous attention to detail and order tracking accuracy. Tech-Savvy & Adaptable: Fluent in Microsoft Outlook and Office tools, comfortable working with physical purchase order workflows, and eager to learn new systems Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Health insurance Paid time off Language: English (Required) Ability to Commute: Clifton, NJ 07013 (Required) Work Location: In person

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