Logistics - Dispatcher

WHAT ARE WE ABOUT? At Salit Steel, we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are an integrated network of companies and partners that delivers steel solutions across North America. Now in our fifth generation, we have been family-owned and operated since 1905, and we consider our customers, industry partners, and employees to be part of the Salit Steel family. Headquartered in Niagara Falls, Ontario, we have operations across Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as assembled rebar, stainless steel rebar, and mechanical tube. WHY JOIN US? A values-driven, team-oriented environment – we are like a family Competitive salary and benefits with RRSP matching Opportunities for growth and development A fun place to work! Position Summary The Dispatcher is responsible for supporting the day-to-day coordination and administration of Salit Steel’s transportation and fleet operations. Working closely with the Logistics Supervisor, the Dispatcher helps coordinate outbound and return transportation activities, communicate effectively with drivers and internal departments, maintain accurate transportation records, and support the safe, efficient, and timely movement of materials. The Dispatcher serves as an important point of contact between drivers, Logistics, Sales, Operations, and other internal departments, helping to ensure transportation requirements are clearly communicated, and operational issues are addressed promptly. The successful candidate will be highly organized, detail-oriented, customer-focused, and comfortable working in a fast-paced environment where priorities can change throughout the day. The Dispatcher must demonstrate sound judgment, strong communication skills, and a commitment to safety, regulatory compliance, and company policies. We are currently recruiting for an open position within our organization. This is a full-time, onsite role based in Niagara Falls (7771 Stanley Ave, Niagara Falls). The standard hours for the Dispatcher are 9:00 AM to 6:00 PM, however, flexibility in work hours is required to meet operational needs. Position Functions Collaborate with the Logistics Supervisor to plan, review, and adjust transportation schedules and activities daily. Act as a liaison between departments to ensure seamless transportation support and alignment with customer service objectives. Provide support to the dispatch function as required. Assist in executing all daily logistics activities in coordination with the Logistics Supervisor. Communicate and enforce company policies, procedures, and regulations as outlined in the Driver’s Handbook and per Ministry of Transportation (MTO) guidelines. Support and respond to internal and external customer needs, including driver issues, sales inquiries, and service concerns. Review and verify transportation documentation (e.g., Bills of Lading, pre-trip inspections, training documents) for accuracy and compliance. Perform data entry tasks related to fleet and driver documentation. Complete additional duties assigned by the Logistics Supervisor. Working Conditions 40+ hours per week in a fast-paced office environment. Continuous computer use required. Occasional exposure to external weather conditions and loud industrial noise. Core Competencies Customer Focus Effective Communication Energy and Stress Management Team Collaboration Ethics and Integrity Time Management Quality Orientation Results-Driven Proficiency in Microsoft Office Suite Understanding and Enforcement of Regulatory Compliance (MTO, internal policies) Attention to Detail Preferred Qualifications High school diploma or GED equivalent Experience With ERP Systems Minimum of 2 years of experience in transportation or a related field Knowledge of trucking processes is a st…

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