Logistics Dispatcher

Position Summary ACL Logistics is seeking a Dispatcher responsible for coordinating courier services, specimen pickups, deliveries, and client requests. This position serves as the communication hub between clients, couriers, laboratory staff, and third-party transportation providers to ensure timely and efficient service. Responsibilities Coordinate and dispatch courier pickups, deliveries, STAT requests, and route changes. Use Soft Express, Genesys Cloud, and other software platforms to schedule, track, and monitor services. Communicate effectively with couriers, clients, laboratory staff, and third-party vendors. Answer inbound calls professionally and accurately process service requests. Monitor courier activity and resolve routing, pickup, and delivery issues in real time. Maintain accurate dispatch records, logs, and documentation. Support daily courier operations by coordinating supplies, route materials, and equipment. Provide exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Strong computer skills with the ability to navigate multiple software applications simultaneously. Excellent verbal communication and active listening skills. Strong problem-solving, decision-making, and organizational abilities. Ability to multitask and work effectively under pressure. Customer service, dispatch, logistics, call center, or healthcare experience preferred. Ability to work independently and as part of a team. Work Environment Fast-paced dispatch center supporting laboratory courier operations. Frequent interaction with clients, couriers, laboratory personnel, and external transportation providers. High-volume phone and computer-based work requiring constant attention to detail and multitasking. Ability to handle time-sensitive situations and make quick decisions to meet service expectations. Occasional overtime may be required based on operational needs. Hybrid work schedule: 2 days in-office and 3 days remote (subject to change based on business needs) Physical Requirements Ability to sit for extended periods while working at a computer workstation. Continuous use of a computer, keyboard, mouse, and multiple software applications. Ability to communicate effectively via telephone, headset, and communication systems. Ability to read and interpret information displayed on multiple computer monitors. Ability to occasionally stand, walk, bend, reach, and lift up to 20 pounds. Ability to remain calm and professional while handling high call volumes and time-sensitive situations. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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