Logistics Dispatch Coordinator - FT Kenosha, WI

Does your current employer treat you, their customers, and their vendors like family? Join us at Heartland Produce Co, where we are passionate about delivering the Midwest’s finest produce—consistently fresh and always with excellence. Every day, we selflessly serve our customers, vendors, coworkers, and community, while having fun and keeping it real. We’re eager to grow with passionate individuals who are dedicated to building strong relationships and driving mutual success. Logistics Dispatch Coordinator – you will support and take an active role in leading the day-to-day inbound logistics operations. This role is critical in ensuring product moves efficiently, cost-effectively, and on time - while delivering a best-in-class experience for our customers and partners. This role plays a key part in ensuring inbound product flow supports our sales, inventory, and customer commitments. Hours: 6am to 3pm Monday through Friday; every other weekend/after-hours on call (will be discussed upon interview) Duties and Responsibilities: Transportation Coordination: Coordinate inbound produce shipments from vendors to Heartland facilities, ensuring products arrive on time, in good condition, and in support of customer commitments. Dispatching & Load Management: Schedule pickups, deliveries, appointments, and load consolidations while optimizing efficiency, service levels, and transportation costs. Carrier Management: Maintain professional relationships with carriers, negotiate freight rates, communicate shipment requirements, and monitor carrier performance. Shipment Tracking & Issue Resolution: Monitor shipments from pickup through delivery, proactively communicating delays, service issues, and other transportation challenges while identifying timely solutions. Cross-Functional Communication: Work closely with procurement, sales, warehouse receiving, quality control, and accounting teams to ensure smooth inbound product flow and operational alignment. Claims & Billing Administration: Assist with freight claims, shipment discrepancies, and freight invoice reviews to ensure accurate documentation and timely resolution. Data & System Management: Maintain accurate transportation records, shipment details, freight costs, carrier information, and supporting documentation within company systems. Continuous Improvement: Identify opportunities to improve transportation efficiency, reduce costs, strengthen service levels, and enhance departmental processes. Performance Reporting: Monitor and report key logistics performance indicators including freight costs, service levels, claims, and carrier performance. Relationship Building & Team Support: Build positive relationships with carriers, vendors, customers, and coworkers while supporting Heartland's commitment to service, accountability, and operational excellence. May be required to perform additional duties as needed Qualifications: Education: High School diploma or equivalent required – Associate or bachelor’s degree in supply chain, logistics or transportation preferred Experience: 3+ years of supply chain/logistics experience; produce or perishable goods experience preferred Communication Skills : Strong written and verbal communication skills with the ability to effectively communicate across multiple channels, including phone, email, and text. Customer Focus: Strong communication skills and a customer-first mindset. Organization & Prioritization : Ability to effectively prioritize tasks, manage multiple responsibilities, and perform well in a fast-paced, high-pressure environment. Critical Thinking: Strong analytical and problem-solving skills with the ability to investigate, identify, and resolve supply chain discrepancies and operational challenges. Attention to Detail: Demonstrated commitment to accuracy, quality, and thoroughness in all aspects of work. Technical Proficiency: Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint…

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