Logistics & Dispatch Coordinator

About Cardinal Messenger Cardinal Messenger is seeking motivated, detail-oriented, and customer-focused individuals to join our team in providing premium courier services to corporate clients throughout the Hampton Roads area. Our dispatch team plays a vital role in ensuring that customer orders are entered accurately, routed efficiently, and delivered according to company and client standards. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, can manage multiple priorities, and is committed to delivering exceptional customer service. Position Summary This position is responsible for receiving and processing customer orders, coordinating driver assignments, monitoring deliveries, communicating with clients and drivers, and resolving service-related issues. This position requires strong organizational skills, attention to detail, effective problem-solving abilities, and the ability to work efficiently under time-sensitive conditions. Principal Responsibilities Dispatch Operations Answer incoming calls on a multi-line phone system and respond to customer emails in a courteous and professional manner. Enter customer orders into dispatch software in a timely fashion by email or fax, and immediately during phone orders. Verify that all order details are accurate and complete, including piece counts, weights, contact names and phone numbers, delivery addresses, delivery locations, and special instructions. Determine the most efficient routing options before assigning orders to drivers. Communicate special instructions clearly to drivers and verbally confirm their understanding before dispatching orders. Promptly communicate order changes and updates to drivers. Monitor driver assignments to ensure tasks are completed and customer requirements are met. Communicate driver schedule changes to all team members. Customer Service and Communication Provide professional, timely, and courteous service to customers and corporate clients. Update clients on the status and movement of their orders through customer-specific portals, email, or phone within fifteen (15) minutes of delivery completion. Identify and promptly communicate any issues affecting customer orders. Troubleshoot delivery and service issues and develop effective solutions. Provide delivery quotes to customers. Report tolls, parking fees, and wait times to clients, including the appropriate supporting documentation. Submit hard-copy proof of delivery (POD) forms and other required client documentation in a timely manner. Administrative and Team Support Assist with filing and maintaining driver paperwork, including end-of-month processing. Assist in training new drivers to ensure company procedures and customer service standards are followed. Maintain accurate records and follow established company and client procedures. Collaborate with dispatchers, drivers, and management to support efficient daily operations. Required Skills and Qualifications Previous customer support experience or experience as a customer service representative. Excellent verbal and written communication skills. Strong telephone etiquette, active listening, and professional customer interaction skills. Exceptional attention to detail and accuracy when entering and reviewing order information. Ability to multitask, prioritize competing demands, and manage time effectively. Strong organizational, problem-solving, and decision-making skills. Ability to work effectively in a fast-paced, time-sensitive environment. Ability to communicate clearly with customers, drivers, and team members. Dependability, accountability, and a commitment to providing outstanding customer service. What We’re Looking For We are looking for a dependable, proactive team member who takes pride in accuracy, communicates effectively, and understands the importance of timely deliveries and customer satisfaction. The successful candidate will be able to remain organized under pressure, anticipat…

View the full posting and apply