Logistics Customer Service Representative – Freight Forwarding
DRAGONLINK USA INCJob Overview
Are you experienced in international logistics and passionate about ocean freight operations? Join our growing team as an Ocean Freight Forwarder – Customer Service Rep/ Operations and help us manage the global movement of cargo with precision and care.
Responsibilities
• Coordinate FCL and LCL ocean, Air shipments from booking to final delivery
• Handle all documentation, including
...
B/Ls, ISF, and customs paperwork
• Communicate with carriers, warehouses, brokers, and overseas agents
• Monitor shipments and provide regular updates to customers
• Ensure accurate data entry and timely invoicing
• Troubleshoot issues and keep everything on track
Experience
• 0–3 years of experience in ocean freight forwarding or international logistics
• Working knowledge of shipping documents, Incoterms, and customs processes
• Detail-oriented with strong organizational and communication skills
• Able to multitask in a fast-paced environment
• Proficient in logistics systems and Microsoft Office
Join us as we continue to grow our presence in the market, leveraging your skills in account management and technology sales to make a significant impact!
Job Type: Full-time
Pay: $43,200.00 - $54,000.00 per year
Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
Application Question(s):
• Do you have experience in logistics, freight forwarding, shipping, or customer service?
• Are you comfortable communicating with customers by email and phone in English?
• Are you able to work on-site in Garden Grove, CA, Monday through Friday?
Experience:
• logistics, freight forwarding, shipping, or customer service: 1 year (Preferred)
Language:
• Mandarin (Preferred)
Work Location: In person