Logistics Customer Service Representative

Job Overview The Logistics Customer Service Representative is responsible for providing daily customer support. This position handles data entry, shipment tracking, inbound receiving, outbound routing, email correspondence, and updates to the Transportation Management System (TMS). The ideal candidate is organized, detail-oriented, and able to manage multiple tasks while maintaining accurate shipment information and providing excellent customer service. Key Responsibilities Customer Service & Communication Answer incoming phone calls and respond to customer inquiries in a professional and timely manner. Monitor and respond to daily customer service emails regarding shipment status, routing, delivery schedules, and general requests. Provide shipment updates and communicate delays, exceptions, or other transportation-related issues to customers and internal teams. Maintain positive working relationships with customers and carriers. Data Entry & TMS Management Enter shipment information, customer orders, routing details, and tracking updates accurately into the company’s Transportation Management System (TMS). Maintain and update shipment records to ensure information is current and accurate. Review shipment documentation and verify data for completeness and accuracy. Assist with resolving data discrepancies and shipment-related issues. Inbound & Outbound Shipment Coordination Receive and process inbound shipment information and documentation. Receive outbound domestic and international shipment routing. Shipment Tracking & Follow-Up Monitor shipment movement and update tracking information in the TMS. Proactively follow up on delayed, missing, or exception shipments. Communicate shipment status and estimated arrival or delivery times to customers and internal stakeholders. Maintain accurate records of shipment activity and customer communications. Administrative Support Maintain organized electronic records and shipment documentation. Prioritize daily tasks to meet customer service and operational deadlines. Support the logistics team with general administrative duties and other transportation-related tasks as needed. Qualifications & Skills Previous experience in logistics, transportation, freight forwarding, or customer service preferred. Experience with a Transportation Management System (TMS) preferred. Strong data entry, organizational, and multitasking skills. Excellent written and verbal communication skills. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Ability to manage changing priorities in a fast-paced logistics environment. Work Environment This position operates in a fast-paced logistics and transportation environment and requires regular communication with customers, carriers, and internally to support efficient shipment coordination and customer satisfaction. Pay: $22.00 - $27.00 per hour Expected hours: 40.0 – 50.0 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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