Logistics Customer Service Representative
Surfaceone IncBenefits:
• 401(k)
• 401(k) matching
• Company parties
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
About the Role:
Surfaceone Inc is looking for a motivated and detail-oriented Logistics Customer Service Representative to join our team in Azusa, CA! In this role, you'll be the key connection between our customers and our logistics operations, ensuring sm
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ooth, timely, and accurate delivery of service. If you thrive in a fast-paced environment and love solving problems, we want to hear from you!
Responsibilities:
• Serve as the primary point of contact for customer inquiries related to shipments, orders, and delivery status
• Coordinate with internal logistics and warehouse teams to ensure on-time order fulfillment
• Track and trace shipments, proactively communicating updates and resolving delays
• Process customer orders, returns, and freight claims accurately in the system
• Maintain and update customer records, shipping documentation, and logistics data
• Identify and escalate service issues, working cross-functionally to implement solutions
• Build and maintain strong customer relationships through responsive, professional communication
Requirements:
• 1-3 years of experience in customer service, logistics, freight, or supply chain preferred
• Strong communication skills, both verbal and written
• Proficiency with logistics software, TMS platforms, or order management systems is a plus
• Ability to multitask and prioritize in a high-volume, deadline-driven environment
• Detail-oriented with strong organizational and problem-solving skills
• Team player with a positive, customer-first attitude
• High school diploma or equivalent required; associate's or bachelor's degree a plus
About Us:
Surfaceone Inc is a trusted name in the industry, proudly serving customers from our Azusa, CA location with a commitment to quality and reliability. Our customers choose us for our dependable service and attention to detail, and our employees love being part of a supportive, hardworking team. At Surfaceone Inc, we invest in our people and take pride in building a workplace where everyone can grow and succeed.