Logistics Customer Service Representative and Load Planner
McLeod ExpressCustomer Service Representative (CSR) and Load Planner- Transportation
Relocation assistance is not available with position
Company Description:
McLeod Express has been family-owned and operated for over 40 years. Since 1986 we have been an asset-based transportation, logistics, and warehousing company serving customers across the Midwest with truckload, dedicated, and warehousing solutions. We
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are committed to providing the highest quality of transportation services. Our customers are our most valuable resource, and our team works closely with them to understand their needs and design a plan to meet them. We are looking for motivated individuals who enjoy a fast-paced environment to help us continue delivering quality service to our customers and our drivers.
Job Responsibilities:
· Develop and manage relationship with core customers and act as their primary contact
· Book, accept, and schedule loads on assigned accounts
· Track and trace all customer loads and relay service reports to operations
· Create and execute action plans if service goals are not met
· Manage customer commitments and lane balance
· Assist sales and operations with onboarding of new customers
· Solicit additional freight from customer base as needed
· Plan loads on McLeod trucks and minimize deadhead
· Manage driver schedules and plan around Hours of Service
· Communicate driver delays and flag service failure risks
Job Requirements:
· Excellent interpersonal communication skills between all level of the Company, customers and other business partners
· General knowledge of truck operations, including Hours of Service
· Strong organizational skills with emphasis on telephone communication
· Ability to work well as a team and work well under pressure with a diverse group of individuals
· Ability to respond and communicate in a timely manner and follow through with an appropriate action for any situation
· Ability to multi-task, plan and prioritize work, and pay attention to detail
· Skilled in the area of customer service and communication
· Knowledge of Microsoft Office and Microsoft Windows
· Ability to work extended hours, nights, weekends and Holidays as needed
· Experience with EDI and TMS software is preferred
· Truckload Transportation dispatch or load planning experience is preferred
Physical Requirements:
· Frequent sitting, standing and use of hands and fingers to operate a computer and telephone
· Ability to climb stairs to enter the office
Summary
This is a hybrid Customer Service and Load Planning role. You will own the full customer service function on your accounts, from booking and scheduling freight to tracking it through delivery. Once loads are built, that is when the magic happens: you will use our TMS to plan those loads on McLeod Express trucks and drivers, balancing driver location, Hours of Service, and appointment times so our drivers stay productive and our customers get picked up and delivered on time. You are the point person who keeps Customer Service, Dispatch, and our customers connected and on the same page.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
People with a criminal record are encouraged to apply
Experience:
• trucking/logistics: 1 year (Required)
Ability to Commute:
• Lafayette, IN 47905 (Required)
Work Location: In person