Logistics Customer Service Representative

Role Overview The Customer Service Representative (CSR) at M&P Logistics plays a critical role in supporting our growing brokerage team by serving as the primary customer-facing point of contact for assigned brokers and their accounts. CSRs ensure customers receive consistent communication, accurate information, and reliable service throughout the life of each shipment. Our sales structure is intentionally team-based Freight Brokers bring on new business and manage customer relationships Carrier Representatives manage carrier relationships and coverage CSRs handle day-to-day customer communication, shipment updates, and service support. This role is ideal for someone with prior logistics experience who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service. What You’ll Do Serve as the primary day-to-day contact for customers on behalf of assigned broker. Provide shipment updates, ETAs, and proactive communication throughout the freight lifecycle. Track shipments, monitor exceptions, and assist with resolving service issues quickly and professionally. Coordinate internally with carrier representatives and brokers to ensure customer expectations are met. Assist with load setup, documentation, rate confirmations, and shipment details as needed. Prepare and review shipping paperwork, invoices, and customer-facing documentation for accuracy. Maintain accurate records in internal systems and customer portals. Support brokers with administrative and operational tasks to allow them to focus on sales and growth. What Makes This Opportunity Different You are not a call center CSR. You support specific brokers and their customers, allowing you to build real relationships and expertise. You work within a team-based brokerage model with clear roles and collaboration. We invest in our people through training, coaching, and technology from day one. Leadership is hands-on and accessible, with daily support available on the floor. Is This Role Right for You? You have experience in logistics or transportation and understand freight workflows. You enjoy being customer-facing and providing solutions, not just updates. You are organized, detail-oriented, and able to juggle multiple shipments at once. You communicate clearly and professionally, even under pressure. You enjoy supporting a team and playing a key role in shared success. Qualifications Prior logistics or transportation experience required (brokerage, dispatch, CSR, carrier sales, or similar). Strong customer service and communication skills. Excellent organization, attention to detail, and follow-through. Ability to multitask and prioritize in a fast-paced environment. Comfortable using logistics technology and quick to learn new systems. Proficient with MS Office and CRM/TMS platforms. What We Offer Competitive salary Paid training and ongoing support PTO Volunteer PTO for community service Paid holidays Benefits including medical (2 plan options), dental, vision, company-paid life insurance, and 401(k) match! Job Type: Full-time Pay: $40,000.00 - $55,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Customer service: 1 year (Required) Ability to Commute: Florence, KY 41042 (Required) Ability to Relocate: Florence, KY 41042: Relocate before starting work (Required) Work Location: In person

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