Logistics Customer Service Representative

Logistics Customer Service Representative Red River Logistics | Southlake, TX Are you comfortable picking up the phone, building relationships, and keeping things organized when the day gets busy? Red River Logistics is looking for an outgoing, dependable Logistics Customer Service Representative to help manage freight shipments and take care of our customers. This is a hands-on role in a fast-paced freight brokerage. You’ll communicate with customers and carriers, coordinate shipments, solve problems, and keep important details from falling through the cracks. Success takes clear communication, strong follow-through, and the ability to stay calm when plans change. What You’ll Do Manage customer orders from initial booking through delivery, keeping shipment information accurate and current. Build relationships with customers through friendly, professional phone and email communication. Provide timely shipment updates and follow up proactively so customers aren’t left asking for answers. Coordinate with carriers, negotiate spot-market rates, and confirm pickup and delivery details. Monitor shipments, identify potential delays, and work with the team to resolve problems. Manage a busy inbox and multiple active shipments while keeping track of priorities, deadlines, and outstanding requests. Maintain accurate records, documentation, and notes in our transportation management system. Take ownership of issues and follow them through to resolution. What We’re Looking For An outgoing, customer-focused personality. You’re comfortable starting conversations, asking questions, and working with different personalities. Composure under pressure. You can handle urgent requests, shifting priorities, and difficult conversations while remaining professional. Strong follow-through. You keep your commitments, anticipate the next step, and ask for help before a problem gets bigger. Attention to detail. You understand that a missed email, incorrect appointment, or overlooked instruction can affect an entire shipment. Clear written and verbal communication. You can write a professional email and confidently communicate by phone. Demonstrated Microsoft Office proficiency, especially Outlook. You should be comfortable independently managing email threads, folders, search, attachments, calendars, and meeting invitations. Working Excel skills. You can enter and update data accurately, format spreadsheets, and use sorting, filtering, and basic formulas. Comfort learning new technology. You can work across multiple applications and quickly learn our transportation management system. A collaborative approach. You take responsibility for your work and communicate with teammates when priorities overlap. Experience in freight brokerage, logistics, transportation, or a busy customer service environment is preferred. Strong customer service experience and proven organizational and computer skills are also valuable. What You Can Expect From RRL Competitive base salary with bonus opportunities. Paid time off. Hands-on training in our systems, processes, and freight operations. A collaborative team where your contributions are noticed. Opportunities to develop your skills in customer relationships, carrier negotiation, and account management. Interested? Apply with your resume and a brief note describing your customer service experience and how you use Outlook and Excel in your current or previous roles. As part of the interview process, candidates may be asked to complete a short, job-related exercise demonstrating email communication, organization, and basic Microsoft Office skills. Job Type: Full-time Pay: $45,000.00 - $52,000.00 per year Benefits: Paid time off Application Question(s): Describe how you use Microsoft Outlook to organize a busy inbox and keep track of emails that require follow-up. Tell us about a time you handled an upset customer while managing other urgent requests. What did you do? Experience: Logistics: 1 yea…

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