Logistics Customer Relations Coordinator

Provide frontline customer service and administrative support at a transportation terminal, coordinating shipment processing, tracking, scheduling, documentation, and billing support. Communicate with customers, carriers, drivers, and internal teams to keep freight moving and provide timely updates.
Responsibilities
• Respond to shipment status inquiries, documentation requests, and routine servi
...
ce questions.
• Enter shipment details, customer instructions, order updates, and operational records accurately.
• Track and trace shipments and communicate updates to customers and internal teams.
• Coordinate pickup, delivery, and appointment scheduling.
• Prepare, review, and organize shipping documents, labels, and proof of delivery.
• Support freight acceptance, driver assistance, billing, accounts payable and receivable, and general administrative tasks.
Required Skills
• Shipment tracking and tracing
• Freight scheduling
• Shipment data entry
• Shipping documentation
• Proof of delivery processing
• Customer service systems
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Accounts payable and receivable support

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