Logistics Coordinator for Time-Sensitive Freight

Join our team as a Logistics Coordinator for Time-Sensitive Freight! In this vital role, you will facilitate the smooth transit of domestic and international air freight. You will serve as a key liaison between customers, carriers, customs authorities, and internal teams, ensuring that freight moves efficiently, complies with regulations, and remains cost-effective from origin to destination. We a
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re seeking highly organized, detail-oriented individuals who can effectively manage multiple shipments in a fast-paced logistics environment. Your efforts will be essential in delivering exceptional service and enhancing customer satisfaction.
Key Responsibilities:
• Coordinate domestic and international freight shipments across air transportation modes.
• Manage the end-to-end forwarding process from shipment initiation through final delivery.
• Oversee the entire shipment process in CargoWise, including data entry, scheduling pickups and deliveries, AES entry, airline bookings, and operational milestone updates.
• Ensure adherence to all customers' standard operating procedures (SOP) and meet internal performance indicators.
• Prepare, review, and process essential shipping documentation such as bills of lading and airway bills.
• Communicate proactively with customers, carriers, customs brokers, and internal teams regarding shipment status.
• Track and monitor freight movements for timely pickup, transit, customs clearance, and delivery.
• Support compliance by maintaining accurate shipment records and adhering to regulations.
• Coordinate customs clearance activities in collaboration with customs brokers as needed.
• Identify and resolve transportation delays, documentation discrepancies, and customs holds.
• Provide customers with updates, quotes, and logistics solutions.
• Maintain accurate data within transportation management systems.
• Assist with selecting carriers and making routing decisions.
• Contribute to continuous improvement efforts to enhance service levels and operational efficiency.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Perform other duties as assigned to meet evolving business needs.
Qualifications:
• Education: High school diploma or equivalent required; coursework in logistics, transportation, or supply chain preferred.
• Experience: Minimum of 2 years of direct experience in freight forwarding; specialized import operations or customs brokerage experience is a plus.
• Previous experience with air freight operations is strongly preferred.
• Proficient in using CargoWise TMS and similar platforms.
• Knowledge of international shipping documentation and import/export procedures.
• Able to manage multiple shipments and priorities effectively.
• Strong communication and customer service skills, building relationships across teams.
• Excellent attention to detail with problem-solving capabilities.
• Ability to maintain confidentiality while handling sensitive information.
• Proficiency in Microsoft O365 and common office technologies.
• Comfortable working in a 100% on-site environment.

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