Logistics Coordinator

Job Title: Logistics Coordinator Job Description The Logistics Coordinator plays a key role in ensuring timely, accurate, and compliant movement of kits and specimens across domestic and international locations. This role operates in a fast-paced environment, managing multiple competing priorities while delivering excellent customer service and proactive problem-solving support to internal teams and external client sites. Responsibilities Create and manage FedEx shipping labels for kit shipments, ensuring accuracy and timely dispatch. Schedule and coordinate one-time carrier pickups to meet operational timelines. Generate and distribute pickup links and detailed shipping instructions to client sites. Monitor shipment status and proactively address delays, delivery exceptions, and other issues. Coordinate urgent and time-sensitive specimen shipments to support laboratory operations. Investigate lost, delayed, or missing kits and determine root causes. Open and manage cases with FedEx and other transportation providers to resolve shipment issues. Maintain clear and organized documentation related to shipment investigations and resolutions. Escalate critical shipment issues to appropriate operational leadership when necessary. Track logistics KPIs and identify recurring service issues to support performance improvement. Monitor international kit shipments and ensure they move efficiently through customs and transit. Coordinate commercial invoices and customs documentation for international shipments. Communicate directly with carriers to resolve customs holds and clearance issues. Ensure compliance with shipping requirements and applicable regulations for domestic and international logistics. Support import and export documentation processes to maintain regulatory compliance. Investigate samples received without proper documentation and clarify discrepancies. Trace specimen history back to originating clients or collection sites to ensure accurate records. Coordinate with accessioning and laboratory teams to obtain missing information and documentation. Maintain shipment and specimen tracking records in an organized and accessible manner. Assist with administrative and operational logistics projects as assigned by leadership. Serve as a point of contact for shipment-related inquiries from internal teams and external client sites. Partner closely with Supply Chain, Laboratory Operations, Client Services, and Commercial teams to support end-to-end logistics. Communicate professionally with external client sites and carrier representatives to resolve issues and provide updates. Support process improvement initiatives designed to enhance specimen logistics and overall customer experience. Essential Skills At least 5 years of logistics experience in a fast-paced environment. Hands-on experience with international shipments, including customs and documentation processes. Practical experience coordinating shipments with FedEx and other transportation providers. Strong customer service skills with the ability to communicate clearly and professionally. Proven problem-solving abilities and a proactive approach to resolving logistics issues. Experience in supply chain and logistics coordination, including shipment tracking and issue resolution. Accurate data entry skills and attention to detail in documentation and record-keeping. Experience with dispatch, freight, and third-party logistics coordination. Knowledge of transportation and inventory logistics, including inventory control and order entry. Administrative and clerical skills to support operational logistics and documentation. Proficiency with Microsoft Excel for tracking shipments, KPIs, and logistics data. Additional Skills & Qualifications Experience working with NetSuite or similar ERP systems (NetSuite preferred). Background in supply chain operations supporting laboratory or healthcare environments is beneficial. Ability to collaborate effectively with cross-functional teams …

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