Logistics Coordinator (Dispatcher)

Position Summary The Logistics Coordinator is responsible for managing daily routing and coordinating logistics for delivery services to ensure timely and professional customer service. This role places a strong emphasis on customer service, driver support, fleet maintenance coordination and improving overall operation efficiently. The coordinator plays a key role in keeping the logistics and transportation department running smoothly and ensuring all customers receive dependable service. Primary Responsibilities Logistics Coordinator · Routing · Dispatching · Customer communication · Driver support · Maintenance coordination · Operational improvements Routing & Logistics · Plan and optimize daily delivery routes · Evaluate route efficiency and adjust routes as needed · Contact customers regarding delivery schedules and issues · Coordinate with drivers throughout the day to resolve route challenges, adding stops. · Track service completion and follow up on missed stops Fleet & Maintenance Support · Assist with scheduling truck maintenance and inspections · Track PM (preventative maintenance) schedules · Follow up on repair status and coordinate with vendors · Maintain maintenance records · Monitor vehicle issues reported by drivers Customer Service · Ensure every customer receives prompt, professional service. · Respond to customer emails or calls regarding delivery questions, issues, or concerns promptly and professionally. · Address customers’ needs or route‑related challenges in a timely manner. Driver Support & Coaching · Assist with driver training and onboarding · Reinforce company procedures and safety expectations · Identify performance issues and communicate them to management · Help coach drivers with routing efficiency and customer service Customer Service & Communication · Call customers to confirm deliveries, installations, or service appointments · Resolve customer concerns related to scheduling and routing · Build relationships with key accounts · Communicate delays and service updates proactively Leadership & Department Support · Help oversee daily workflow within the logistics and transportation department. · Ensure operational processes run smoothly and efficiently. · Maintain high service standards and ensure all customers are consistently and reliably served. Key Expectations · Maintain strong and clear communication with drivers, technicians, customers, and management. · Follow all company safety policies and operational standards. · Demonstrate dependability, initiative, and adaptability in a fast‑paced work environment. · Ensure customer service remains a top priority in all logistics and routing decisions. Pay: $24.00 - $26.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Drug Test and Background Check Required Work Location: In person

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