Logistics Coordinator

Logistics Coordinator - Job Overview: The primary responsibility of a Logistics Coordinator is to manage the daily operational requirements of the freight brokerage while developing strong carrier relationships and supporting the transportation needs of assigned customers. This role requires a thorough understanding of the transportation market, carrier capacity, pricing, and the operational requirements necessary to execute shipments successfully. Success in this role will be achieved by proactively managing shipments from booking through delivery, developing a reliable network of carrier partners, negotiating competitive rates, and maintaining consistent communication with carriers and customers. The Logistics Coordinator will take ownership of daily operational challenges while working closely with the Account Management and Business Development teams to ensure customer expectations are met and transportation solutions are executed effectively. This role is focused on operational execution, carrier development, and the ongoing management of existing customer relationships. The Logistics Coordinator is expected to understand assigned customers' businesses, identify opportunities to improve service and efficiency, and help WHY Logistics deliver transportation solutions that balance cost, service, and profitability. Responsibilities Transportation Operations Proactively manage daily shipment activity and ensure carriers meet scheduled pickup and delivery appointments. Coordinate and oversee the operational execution of shipments from carrier booking through final delivery. Monitor shipment status and maintain communication with carriers to ensure timely and accurate updates. Identify, communicate, and resolve shipment delays, service failures, scheduling conflicts, and exceptions. Manage multiple shipments and priorities simultaneously with a strong sense of urgency and accountability. Ensure all shipment details, milestones, and documentation are accurately maintained in the company's Transportation Management System (TMS). Follow established operating procedures and customer-specific requirements to ensure consistent execution. Take ownership of operational issues and work proactively to minimize disruption to customers. Carrier Development Identify, qualify, and develop relationships with reliable carrier partners to support customer transportation requirements. Negotiate carrier rates and secure capacity while maintaining service expectations and company profitability. Maintain regular communication with carrier partners to strengthen relationships and improve service reliability. Monitor carrier performance, address service issues, and identify opportunities to improve carrier utilization. Maintain an understanding of current transportation market conditions, capacity trends, and rate fluctuations. Develop strategies to secure reliable capacity during market disruptions, and challenging freight conditions. Ensure carrier qualification, insurance, safety, and compliance requirements before assigning shipments. Account Management Develop a thorough understanding of assigned customers' businesses, requirements, and service expectations. Work with the Account Management team to ensure customer transportation needs are met effectively. Provide timely and accurate communication of shipment status, service exceptions, and corrective actions. Identify opportunities to improve transportation processes, service levels, carrier selection, and cost efficiency. Understand WHY Logistics' approach, differentiation, and drive value through daily execution. Build trust with customers through accountability, responsiveness, and a commitment to resolving problems. Support customer onboarding, transportation bids, routing changes, and new service implementations as needed. Communicate recurring customer challenges and potential service improvements to internal team members. Help maintain and strengthen existing customer relationships through…

View the full posting and apply