Logistics Coordinator
Koala®Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning.Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.Role DescriptionSupport logistics and fulfillment operations as key liaison between Koala teams and 3rd party logistics partners (Warehousing and Freight Partners) to ensure smooth and efficient day-to-day execution. Oversee processes, systems and reporting to troubleshoot/resolve issues, optimize workflows, and drive operational efficiencies that improve the customer experience and fulfillment performance.Key ResponsibilitiesOwn and manage day-to-day logistics operations, tracking orders, troubleshooting issues, and optimizing workflows.Serve as a primary liaison between Customer Service, Warehousing, & Freight PartnersConduct on-site warehouse visits every 1-2 weeks (or more, as needed) to oversee operations and troubleshoot on-site issues.Maintain logistics reporting by extracting, auditing, and analysing data across Shopify, the WMS, and order tracking systems to monitor order flow, surface insights, and act on issues affecting fulfilment performance.Work closely with our Customer Service team as well as 3PL warehouse partners to deliver against our high customer service standards while efficiently managing costs.Monitor inbound shipments, create ASN’s and complete receipt processes to ensure accurate stock reconciliations and additional projects.Collaborate with finance team to ensure accurate inventory reconciliationsAssess on-time Small Parcel and LTL delivery performance against promised delivery windows and carrier SLAs, identifying at-risk orders before the customer is affected and driving resolution with warehouse and freight partners.Review sales forecasts and order volumes to balance workload across distribution points, adjusting allocation and order release to give warehouse partners a steady, predictable flow of work.Lead fulfillment process automation improvements to reduce manual tasks and increase operational efficiency.Proactively identify and investigate order exceptions and anomalies, resolving fulfilment issues at the source and improving reporting accuracy to mitigate recurring risks.Compile and monitor operational KPI metrics, using the insights to drive continuous process improvements and better fulfilment outcomes.Facilitate Ad-hoc projects to support new initiatives and growth Ideal background1-5 years exposure and experience with ecommerce fulfillmentMinimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred).Experience working with an ERP (Netsuite/SAP etc), Shopify and Warehouse Management Software (WMS) or similar tools is required.Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements.Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues.An interest in AI and automationHands-on experience with logistics order tracking software, reporting, and problem-solving in fulfilment operations.Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges.Proactive and curious mindset - alw…