Logistics Coordinator / Customer Service Representative

Company: McLane Global Location: Henderson, CO 80640 Job Type: Full-Time | On-Site Department: Transportation & Customer Service Compensation: To be determined Job Description McLane Global is seeking a highly organized, detail-oriented, and proactive Logistics Coordinator / Customer Service Representative to join our Transportation team in Henderson, Colorado. This position is responsible for coordinating daily freight movements, monitoring shipments from pickup through final delivery, communicating with carriers and customers, and ensuring transportation operations run efficiently. The ideal candidate is someone who thrives in a fast-paced environment, communicates effectively, takes ownership of their responsibilities, and can manage multiple shipments and priorities without losing attention to detail. Key Responsibilities Transportation & Logistics Coordination Coordinate and monitor inbound and outbound shipments to ensure timely pickups and deliveries. Perform daily track and trace on all assigned shipments from pickup through final delivery. Communicate directly with carriers, brokers, drivers, and receiving facilities to confirm shipment status and delivery appointments. Identify potential delays and proactively communicate issues to internal teams and customers. Assist with carrier scheduling, freight tendering, and transportation coverage. Maintain accurate shipment information, delivery appointments, and tracking updates in the Transportation Management System (TMS). Coordinate recovery plans for missed pickups, delayed deliveries, and service failures. Ensure carriers follow shipment-specific instructions, including equipment requirements and delivery procedures. Customer Service & Communication Serve as a primary point of contact for transportation-related inquiries. Provide timely, accurate shipment updates to customers and internal stakeholders. Communicate delivery exceptions, scheduling changes, and service disruptions professionally. Work with receiving locations to coordinate appointments and resolve delivery issues. Maintain clear and organized email communication, ensuring appropriate parties are included. Escalate critical transportation issues promptly and follow through until resolved. Documentation & Administrative Support Request, collect, and verify Bills of Lading (BOLs) and Proofs of Delivery (PODs). Assist with freight invoice reconciliation and ensure shipment documentation is accurate. Maintain organized transportation records and shipment files. Review shipment discrepancies and work with carriers to resolve documentation issues. Support daily operational reporting and transportation performance tracking. Assist with additional transportation and customer service responsibilities as needed. Qualifications Required: 1–2 years of experience in logistics, transportation, dispatch, freight brokerage, or customer service preferred. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to multitask and prioritize responsibilities in a fast-paced environment. Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications. Strong problem-solving skills and ability to work independently. Dependable attendance, punctuality, and a strong sense of accountability. Preferred: Experience working with freight carriers, brokers, or third-party logistics providers (3PLs). Familiarity with Transportation Management Systems (TMS). Experience with full truckload (FTL), less-than-truckload (LTL), or refrigerated freight. Experience scheduling delivery appointments and managing shipment exceptions. Knowledge of freight documentation, including BOLs, PODs, and carrier invoices. What We're Looking For We are looking for someone who: Takes initiative and does not wait to be reminded to follow up. Understands the importance of timely and accurate communication. Is comfortable making phone calls and following up with carriers and customers.…

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