Logistics Coordinator / Customer Service

About Us Superior Power Products Limited is a trusted provider of construction and industrial equipment and services. We pride ourselves on delivering exceptional customer service and maintaining efficient operations. Job Summary We are seeking a dedicated and detail-oriented individual to join our team as a Logistics Coordinator & Customer Service Clerk. This dual-role position is ideal for someone who enjoys working in a fast-paced environment and has strong organizational and communication skills. Responsibilities Shipping & Receiving: Coordinate distribution activities, including order picking, shipping & receiving, and materials management to ensure timely delivery and inventory accuracy. Manage transportation logistics to optimize freight routes and reduce costs. Process incoming shipments and verify contents against purchase orders and packing slips Prepare outgoing shipments, ensuring accuracy and proper documentation Operate forklifts and other warehouse equipment (certification preferred) Support demand planning by analyzing sales trends and inventory levels to forecast future needs accurately. Assist with process improvements by identifying bottlenecks in shipping & receiving, order fulfillment, or warehouse operations and implementing effective solutions. Customer Service: Greet and assist customers in person, by phone, and via email Process orders and provide product information Handle customer inquiries and resolve issues promptly and professionally Maintain accurate records of customer interactions and transactions Qualifications High school diploma or equivalent Familiarity with freight management and transportation logistics is preferred. Hands-on experience with warehouse equipment such as forklifts; certification is required. Excellent organizational skills with the ability to manage multiple priorities efficiently in a fast-paced setting. Strong communication skills for customer service interactions and cross-functional collaboration. Strong attention to detail and organizational skills Excellent communication and interpersonal abilities Experience in Microsoft Office Job Types: Full-time, Permanent Benefits: Dental care Employee assistance program Extended health care On-site parking RRSP match Vision care Application question(s): describe how you ensure a positive and professional customer experience Experience: Customer service: 1 year (required) Forklift: 1 year (required) Inventory control: 1 year (required) Language: English (required) Licence/Certification: Forklift Licence (required) Work Location: In person Pay: $18.00-$27.00 per hour Expected hours: 40.0 per week Benefits: Casual dress Extended health care RRSP match Work Location: In person

View the full posting and apply