Logistics Coordinator

6 MONTH CONTRACT**** Job Title: Logistics Coordinator Job Description The Logistics Coordinator supports strong, long-term customer relationships by managing orders, coordinating with production and shipping, and providing responsive customer service. This role handles multiple small to medium-sized customer accounts with high complexity, ensuring accurate order entry, timely communication, and on-time deliveries within a manufacturing environment. Responsibilities Communicate proactively with customers to provide information on order status, quotations, order changes, confirmations, and to address any complaints or questions. Receive customer orders directly from customers or account managers and ensure accurate and timely order entry into the system. Estimate orders and verify details to ensure accuracy of quantities, specifications, pricing, and delivery requirements. Place orders on a timely basis for materials and supplies required for production, coordinating with internal teams as needed. Process customer purchase orders and maintain accurate, up-to-date customer records and account information. Coordinate account credits, adjustments, and related documentation in a timely and accurate manner. Work closely with production staff and use the KIWI system to help achieve on-time customer deliveries and resolve any scheduling or production-related issues. Support sales, manufacturing, and shipping operations by facilitating effective communication and ensuring customer requirements are clearly understood and met. Perform administrative and clerical support tasks, including data entry, email correspondence, and preparation of documents related to customer accounts. Use Microsoft Office applications, including Excel, to track data, prepare reports, and support daily customer account activities. Essential Skills High school diploma or GED. Five years of customer relations experience, preferably with at least 1+ years of industry-specific customer relations experience. Proven customer service and customer support experience, including handling inbound calls and email communication. Ability to perform accurate data entry and maintain detailed customer records. Proficiency with Microsoft Office, including Microsoft Excel and email applications. Basic understanding of manufacturing processes and the ability to collaborate effectively with production staff. Strong administrative and clerical skills to support order processing and account management. Demonstrated ability to be action oriented and take initiative to resolve customer issues. Ability to remain resilient in a fast-paced environment and manage multiple accounts with high complexity. Strong customer focus with a commitment to delivering excellent service and building positive relationships. High level of integrity and reliability, with a track record of instilling trust with customers and colleagues. Additional Skills & Qualifications Preferred experience working in a manufacturing environment. Preferred computer data-entry experience in a high-volume setting. Preferred experience in the corrugate box industry or a related manufacturing sector. Experience supporting sales, manufacturing, and shipping operations through customer account coordination. Comfort using systems such as KIWI or similar production and order management tools. Ability to manage multiple small to medium-sized customer accounts with varying levels of complexity. Strong written and verbal communication skills to interact with customers and internal teams. Organizational skills to manage competing priorities and meet deadlines. Work Environment This role operates fully onsite in a manufacturing-based office environment, with flexibility provided when needed. You will work closely with production, sales, and shipping teams, using tools such as the KIWI system and Microsoft Office to manage orders and customer information. The setting is fast-paced and collaborative, with a strong focus on meeting producti…

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