Logistics Coordinator

ROLE SUMMARY The Warehouse & LTL Shipping Lead is a hands-on role embedded at Astrak’s 3PL warehouse in Grand Prairie. The role works closely with Astrak’s Head of Operations, who is involved in overall process design and strategy. The Warehouse & LTL Shipping Lead helps execute, reinforce, and provide feedback on those processes. A typical day will include the following: · 50% of the role managing freight bookings and LTL inquiries · 10% quality improvement and QC control on the floor · 40% is email communication and coordination with the Astrak sales and customer success teams as well as claims handling. CORE RESPONSIBILITIES LTL Shipping & Freight Booking (Primary Focus) Book and manage LTL shipments directly with Astrak’s LTL carrier partners through their online platforms/portals Create and print all shipment documentation, including BOLs, labels, packing lists, and any required accessorial or compliance forms Ensure freight is properly staged, labeled, and ready ahead of scheduled pickup windows Monitor daily outbound shipments to confirm all freight leaves on time; escalate issues quickly (missed pickups, carrier delays, documentation errors) Support consolidation and basic pallet-efficiency practices to reduce rework and avoid preventable carrier charges On-the-Floor Warehouse Support Spend time during the day physically on the warehouse floor/terminal, working alongside the 3PL team Check staging areas for correctness (location, labels, order matching) and troubleshoot issues as they arise Quality, Accuracy, and Process Improvements Assist in reducing picking and shipping errors by flagging patterns, correcting obvious issues, and reinforcing existing SOPs Provide feedback to the Head of Operations and 3PL Operations Specialist when recurring issues appear (e.g., mislabels, wrong locations, repeated carrier issues) Support process improvements (e.g., clearer labeling, better staging layout, checklists) agreed upon with the Head of Operations Communication & Sales Team Support Serve as a practical point of contact for Astrak Sales and Customer Success for shipment-related questions (status, timing, issues) Monitor and respond to email requests in a timely manner, providing clear, accurate updates about orders, staging, and freight Communicate any material delays, constraints, or exceptions to the relevant internal stakeholders SUCCESS IN THE FIRST 90 DAYS Learn Astrak’s core products, order flows, and LTL shipping requirements Become fully proficient in using the 3PL WMS, carrier portals, and NetSuite for booking and managing shipments Consistently ensure freight is staged correctly and picked up on time, with fewer preventable last-minute issues Build reliable communication rhythms with the 3PL team and Astrak sales/customer teams, including timely email responses and clear updates Identify and share a short list of practical improvements to reduce common errors or delays, aligned with the Head of Operations REQUIREMENTS Strong competency in MS Office Suite – specifically in Excel Experience working with a WMS and at least one ERP or order management system; NetSuite or SAP experience is a plus · Strong communication skills with the ability to partner across Finance, Sales, Ops, and Customer Success · Personality Traits Needed to be Successful: strong sense of ownership with a bias for action, calm/firm/respectful, process-oriented, comfortable challenging the status quo · Preferred experience in a warehouse, distribution, or transportation environment · Preferred experience with LTL chipping and freight booking (creating BOLs, working with carrier portals, scheduling pickups Pay: $55,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Work Location: In person

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