Logistics Coordinator

Position Summary: Reporting to the Parts & Shipping Supervisor, this position will assist in coordinating the functions of the warehouse and service organization, offering support to internal and external customers while supporting our shared corporate goals. This position will have a direct customer service-oriented role and be instrumental in ensuring the smooth running of the parts & logistics departments on a day-to-day basis. This is a hands on position in a fast paced environment. This position may require occasional travel and support inventory cycle count at the various warehouses around the country. Essential Job Functions: Shipping and Receiving: · Coordinate, manage, track, communicate and maintain all records for all shipping and receiving activities to ensure timely and accurate delivery of goods. Ensure clear and concise communication with Service, Project Managers and customers. · Create picking and shipping orders for parts to customers, verifying accuracy. · Maintain and organize the warehouse to facilitate efficient part handling and inventory management. · Optimize shipping routes and manage freight costs through effective collaboration with carriers. · Collaborate with teams in the USA and Germany on urgent service matters, supporting seamless international operations. · International shipping customs and duties documentation (ISF filing, HSTcode corrections, etc.) Parts and Inventory Management: · Keep clean and orderly warehouse and service parts. · Maintain inventory control measures, and conduct regular cycle counts as required by the service & parts manager and/or the parts and shipping supervisor · Enter shipping cost in service orders, email cost and tracking to parts and run end of day in UPS Worldship so customers know the parts have been shipped and have tracking numbers · Communicate with parts on shipping demand(Standard, NDA, etc. · Daily follow up with customers, techs and service management to .notify on shipping updates · Shipping supplies purchasing (boxes, tape, foam, paper, labels, pallets, etc.). Service and Customer Support: · Provide daily support to the service team, ensuring operations align with company policies and procedures. · Provide daily support via email and phone calls to ensure customers critical business needs are supported and escalated to meet their expectations. · Manage “Unit -Down” parts expeditiously, ensuring the customer, Service tech and Service Team are updated on status in order to return the unit to operation as quickly as possible. · Coordinate preventative maintenance services with the Service Coordinator, Service Area Manager and Service Manager preparing and picking required parts in advance, shipping the most cost-effective way and proactively ensuring the customer and Service Team have tracking numbers. · Serve as the first point of contact for assisting customers with inquiries related to parts and technical support. · Direct customer support requests to specialized personnel when necessary, handling verbal and written inquiries promptly. · Communicate daily with the service team, sharing relevant updates and facilitating information flow. · Create estimates for customers and provide follow-up communications as needed. · Assist in developing and implementing service strategies that support operational efficiency. Collaboration: · Work closely with Project Management team to understand project requirements and deadlines. · Collaborate on service labor and external service needs for preventative maintenance and other projects. · Ensure alignment across the supply chain, service, and production teams to support cohesive operations. Warehouse & Building Maintenance: · Report any building or facility issues that may need addressed regarding maintenance · Assist with an…

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