Logistics Coordinator

Who we are: Ketchum & Walton is a trusted manufacturers’ representative serving industry leaders in Noise Control, HVAC Equipment, and Indoor Air Quality. We help clients achieve greater efficiency and cost savings through innovative solutions in air filtration, architectural and interior noise control, HVAC systems, and vibration isolation. We’re proud to partner with top-tier manufacturers who are committed to continuous improvement, cutting-edge research, and advancing technology. Our work environment reflects these values—creative, collaborative, and focused on solving complex problems for our clients. At Ketchum & Walton, our core values are the foundation of everything we do. We’re a team that thinks strategically, works collectively, and strives to be a world-class organization. If you’re driven, innovative, and ready to make an impact, we’d love to hear from you. ___________________________________________________________________________________ What we need: Our ideal candidate is a detail-oriented, analytical problem solver who enjoys bringing structure and consistency to a fast-moving logistics environment. They take ownership of issues through resolution, carefully evaluate information before making decisions, and are comfortable holding external partners accountable to expectations. They communicate proactively, work well across multiple teams, and is motivated by improving processes, reducing errors, and creating reliable transportation solutions. They have the curiosity and initiative to grow their logistics expertise and take on broader responsibilities over time. Key Responsibilities Transportation Coordination & Oversight · Serve as the primary logistics contact for Sales, Project Management, Sales Support, Warehousing, and other internal teams. · Coordinate transportation requirements for direct shipments, job-site deliveries, and other operational needs. · Monitor shipments and ensure delays, claims, carrier issues, accessorials, and customer-impacting exceptions are resolved through completion. Service Provider Management · Serve as the day-to-day liaison with transportation providers and lead recurring logistics meetings. · Monitor service, communication, pricing, and execution while holding providers accountable to established expectations. · Identify recurring performance concerns, recommend solutions, and escalate significant issues as appropriate. Shipment Exception Management · Take ownership of shipment exceptions from identification through resolution, coordinating with carriers and internal stakeholders. · Proactively communicate delays, risks, changes, and resolution plans while ensuring urgent issues receive appropriate attention. · Track recurring issues and identify opportunities for corrective action or process improvement. Reporting & Analysis · Monitor logistics KPIs including on-time performance, freight spend, accessorials, claims, exceptions, and carrier performance. · Review freight pricing and activity for accuracy, investigate discrepancies, and recommend corrective action. · Use transportation data to identify trends, service opportunities, and potential cost improvements. Cross-Functional & Program Support · Partner across the organization to ensure transportation requirements are understood and successfully executed. · Support implementation of logistics tools, processes, notifications, and standardized work. · Assist with fleet, DOT compliance, vehicle records, maintenance, driver requirements, and transportation safety as assigned. · Identify opportunities to improve service, cost, communication, and operational efficiency. · Other duties as assigned What you need: Minimum Qualifications High school diploma or equivalent required. · 1–3+ years of experience in logistics, transportation, supply chain, freight brokerage, customer operations, or a related field preferred; equivalent experience considered. · Experience working with carriers, brokers, 3PLs, managed transportation prov…

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