Logistics Coordinator

Unified Logistic Services is an established transportation and logistics company specializing in Final Mile LTL (Less-Than-Truckload) distribution and delivery services . For more than 20 years, we have supported the movement of commercial freight by providing reliable final-mile delivery, pickup, warehousing, and transportation solutions. As we expand our operations into Central Florida with our new Lakeland facility , we are building a strong team of experienced logistics professionals who understand the fast-paced trucking and freight industry. We are currently seeking an experienced Customer Service Representative to support our Lakeland operation. About the Position This is a hands-on transportation customer service position. You will be responsible for helping manage shipments from the time freight enters our operation through final delivery. You will work closely with customers, drivers, dispatchers, warehouse personnel, and management to make sure deliveries are scheduled, shipments are tracked, and customers receive accurate and timely information. Primary Responsibilities Contact customers to schedule and confirm delivery appointments Coordinate delivery dates and appointment windows Provide daily support to drivers and dispatch Track and trace shipments throughout the delivery process Monitor shipments from arrival through final delivery Provide customers with shipment and delivery status updates Communicate with drivers regarding appointments, delivery issues, and customer requirements Research delayed, missed, or undelivered shipments Assist with delivery exceptions and service issues Maintain accurate shipment notes and information in our transportation system Work closely with warehouse and dispatch teams to resolve freight issues Provide professional and responsive customer service Qualifications Previous logistics, LTL, trucking, freight, or transportation company experience is REQUIRED Experience with delivery appointment scheduling and track & trace strongly preferred Understanding of final-mile or LTL transportation operations is a plus Strong customer service and communication skills Comfortable communicating with drivers and customers throughout the day Strong computer and data-entry skills Excellent attention to detail and organization Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Dependable, punctual, and team-oriented Schedule Monday – Friday Full-Time – 40 hours per week What We’re Looking For This is not a traditional call-center customer service position . We are looking for someone who understands transportation and knows that every shipment matters. The right candidate will take ownership of shipments, stay ahead of potential problems, communicate effectively with our drivers and customers, and help ensure freight is delivered successfully and on time. Job Type: Full-Time Location: Lakeland, Florida Industry: Transportation / Logistics / Final Mile LTL Come grow with Unified Logistic Services as we expand our operations throughout Central Florida. Pay: $18.00 - $20.00 per hour Work Location: In person

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