Logistics Coordinator

Senior Logistics Coordinator Timberline Portable Buildings Location: New Lebanon, Ohio | In person Position: Full-time | Salary: $60,000 annually Schedule: Monday–Friday, with occasional Saturday support as needed About Timberline Timberline Portable Buildings builds quality portable buildings for workshops, retreats, home offices, storage, and more. We are looking for an organized, dependable professional who will take ownership of logistics coordination and help deliver an excellent customer experience from order placement through delivery. This role connects customers, sales, production, inventory, and delivery teams. It is an important part of building a reliable, scalable operation as Timberline grows. Our Core Values Our five core values guide how we serve customers, support our team, and honor God through our work. Friendship: Build genuine relationships through trust, kindness, encouragement, and respect. Personal Growth: Embrace learning, feedback, and personal, professional, and spiritual growth. Team Focus: Put our customers, team, and company first while working together with excellence. Communication: Communicate honestly, respectfully, and professionally with care and integrity. Honor: Honor God by treating others fairly, keeping commitments, and acting with integrity. What You Will Own You will be accountable for keeping customer orders moving through a well-organized, proactive, and dependable fulfillment and delivery process. Success means anticipating problems, communicating clearly, following through on commitments, and helping improve the process—not simply completing assigned tasks. Delivery planning and execution: Coordinate delivery schedules from production readiness through completed delivery; confirm site readiness, driver availability, and customer expectations. Customer communication: Provide timely updates, resolve routine questions, and manage scheduling changes and post-sale coordination. Order accuracy and follow-through: Verify orders, payment status, records, special requests, and next steps so information is accurate and actionable. Key Responsibilities Process customer orders and payments accurately, verify details, and maintain complete records. Schedule and coordinate shed deliveries; communicate with customers, drivers, production, and sales; manage schedule changes and document outcomes. Coordinate Polywood furniture pickup and delivery and keep customers informed. Answer customer questions, provide order updates, and assist with scheduling and post-sale needs. Communicate custom and rush orders, special requests, and production priorities to the appropriate teams. Maintain accurate customer information, payment records, schedules, and follow-up activities in company systems and CRM. Identify scheduling conflicts, delivery obstacles, or missing information early; propose solutions and follow issues through resolution. Collaborate with sales, production, inventory, and delivery teams to ensure smooth fulfillment and make recurring problems visible to leadership. Decision-Making and Escalation The coordinator is expected to independently manage routine scheduling adjustments, customer updates, follow-up, and day-to-day logistical problem-solving within established company procedures. Changes affecting material cost, pricing, customer commitments outside policy, safety, or significant production priorities must be escalated to management for approval. Final authority limits and escalation contacts will be established during onboarding. What Success Looks Like Performance will be evaluated against agreed-upon operating targets after a baseline is established. Key measures include: On-time delivery performance and dependable schedules. Time from production completion/readiness to actual delivery. Frequency and cause of preventable reschedules. Timeliness and accuracy of customer communication and follow-up. Order, payment, and CRM record accuracy; responsiveness in resolving open …

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