Logistics Coordinator
Verbatim AmericasVerbatim Americas seeks a LOGISTICS COORDINATOR to help manage business issues related to Logistics Operations. This job is an in-office position located in Charlotte, NC (not remote.)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Helps coordinate Order Administration and 3PL Distribution including order processing, scheduling, expediting, customer r
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eturns, transportation, storage and shipping of customer orders.
• Coordinate Inbound/Outbound shipments via Ocean, Air, and Ground
• Helps communicate, implement and interpret customer service policies and procedures, with interaction between Marketing, Finance, Credit, Planning and Distribution.
• Serves as liaison between Customers, Sales and internal departments to resolve any customer service issues.
• Serves as liaison between Verbatim & third-party logistics company, ensuring that the needs of Verbatim are met.
• Helps to maintain database for domestic and international customers which is used to produce Verbatim financial and sales reports.
• Helps measure and report performance of orders towards the achievements of AOP.
• Coordinates the efforts to adjust inventory and production schedules as required.
• Assists in the negotiation and maintenance of transportation contracts and tariffs.
• Helps manager analyze customer order patterns and recommend changes to improve costs and customer penalties.
• Acts as an interface between customers and IT staff to ensure EDI set ups when required.
• Supports best way of transportation to meet customer demands and AOP.
• File carrier claims.
• Demonstrated experience managing inbound global logistics, including coordination of ocean/air imports, customs entries, and compliance with U.S. Customs regulations, with hands-on expertise in bonded warehouse operations (entries, inventory control, and withdrawals for consumption and export).
• Experience processing orders and managing export operations for Latin America, including both bonded and non-bonded shipments, with strong knowledge of export documentation, cross-border compliance, and coordination with freight forwarders and customs brokers.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Collects and researches data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget
• Logistics – Knowledge and understanding of US Import/Export Law for Ocean and Air Freight
• Proven knowledge of logistics, warehouse, and transportation functions and processes both Inbound and Outbound
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;
• Oral Communication - Listens and gets clarification; Responds well to questions;
• Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Change Management – Helps to develop workable implementation plans; Communicates changes effectively;
• Quality Management - Looks for ways to improve and promote quality;
• Business Acumen - Understands business/profitability implications of decisions
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Makes timely decisions.
• Quantity - Meets productivity standards; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications: To perform this job successfully, an individual must be able to per