Logistics Coordinator

What you’ll do Coordinate the movement of freight across truckload, LTL, intermodal, ocean, and air, from booking to proof of delivery Book and dispatch shipments, negotiate rates, and match loads with the right carriers Track shipments in real time, spot delays early, and proactively update customers and internal teams Work in TMS and logistics platforms such as McLeod, Oracle TMS, MercuryGate, Descartes, project44, or SAP, plus ERP and WMS systems Prepare and verify shipping documents: bills of lading, commercial invoices, packing lists, and customs paperwork Coordinate with warehouses and distribution centers on appointments, receiving, put-away, and outbound schedules Support import and export compliance, including customs brokers, Incoterms, and tariff classification, where applicable Resolve exceptions: damaged or lost freight, detention, missed appointments, and carrier claims Audit freight invoices and reconcile carrier charges so costs stay accurate Build carrier relationships and maintain scorecards on on-time performance and reliability Track KPIs (on-time delivery, cost per mile, dwell time) in Excel, Power BI, or similar tools Identify cost savings and process improvements, such as consolidation, route optimization, and better mode selection Partner with sales, customer service, procurement, and operations so nothing falls between teams Find your level Level Typical experience What you’ll own Logistics Coordinator I - 0-2 years : Booking, tracking, documentation, customer updates, and carrier follow-up, learning with a dedicated mentor Logistics Coordinator II - 2-4 years : Owning a lane, account, or customer end to end, negotiating rates, resolving complex exceptions, training new coordinators Senior Logistics Coordinator - 4+ years : Managing key accounts and carrier relationships, driving cost and service improvements, leading projects, mentoring the team Promotion criteria are written down at every level, with regular career conversations. Many of our senior coordinators have moved into logistics management, transportation planning, supply chain analysis, freight brokerage, and customer operations leadership. What you bring Must have Strong organization and the ability to juggle many shipments and shifting priorities without dropping details Clear communication and a calm, problem-solving attitude when plans change Comfort with Excel and basic computer systems, and the ability to learn new software quickly Attention to detail, since a wrong address or missing document can cost real money High school diploma or equivalent required. An associate or bachelor’s degree in Supply Chain, Logistics, Business, or a related field is a plus. We value reliability and initiative over pedigree. Customer service, warehouse, dispatch, retail, hospitality, and military experience all count Authorization to work in the US Nice to have (not required) Experience with a TMS, WMS, or ERP system Knowledge of freight modes, carrier networks, and Incoterms Import/export or customs experience Certifications or coursework: APICS CLTD, CSCP, or supply chain and logistics programs Basic data analysis skills (pivot tables, Power BI, SQL) Experience in [3PL, freight brokerage, manufacturing, retail, e-commerce, cold chain, healthcare, etc.] Second language, especially Spanish, an asset for carrier and customer communication

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