Logistics Compliance Analyst

The Logistics Compliance Analyst is responsible for monitoring, analyzing, and improving transportation and distribution compliance performance across the supply chain network. This role ensures adherence to customer routing guides, transportation requirements, company policies, and service level expectations. The analyst investigates freight-related discrepancies, identifies root causes of compliance failures, manages claims activity, and develops corrective actions to improve operational performance and reduce costs. The Logistics Compliance Analyst partners closely with Transportation, Distribution, Customer Service, Inventory Control, Accounting, Carriers, and Customers to ensure accurate shipment execution, timely delivery, and continuous improvement of logistics processes. Essential Duties and Responsibilities Monitor transportation and distribution compliance metrics to ensure adherence to customer requirements, company standards, and regulatory guidelines. File and manage freight claims from initiation through resolution, including documentation collection, carrier communication, negotiations, and recovery tracking. Analyze trends related to freight claims, shortages, damages, and delivery exceptions and recommend corrective actions. Audit freight invoices, shipment documentation, bills of lading, proof of delivery records, and carrier performance data for accuracy and compliance. Conduct root cause analysis on transportation service failures, customer complaints, chargebacks, and compliance violations. Develop and maintain compliance dashboards, scorecards, and key performance indicators (KPIs). Monitor carrier performance against established service, compliance, and cost objectives. Collaborate with operations, distribution centers, suppliers, and carriers to implement corrective and preventive action plans. Support customer compliance programs by reviewing routing instructions, appointment adherence, shipment accuracy, and delivery performance. Maintain detailed records of claims activity, compliance investigations, recoveries, and corrective actions. Prepare regular reports summarizing logistics performance, freight claims, service metrics, and compliance trends for management review. Identify opportunities to improve transportation efficiency, reduce claims exposure, and enhance customer satisfaction. Manages all perishable orders to ensure they are temperature compliant Key Performance Indicators (KPIs) On-Time Delivery & Pick-Up Performance Freight Claim Recovery Rate Over, Short, and Damage (OS&D) Claim Frequency Transportation Compliance Score Carrier Performance Metrics Customer Chargeback Reduction Shipment Accuracy Cost Recovery and Claims Resolution Timeliness Education Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business Administration, or related field preferred. Equivalent combination of education and logistics experience may be considered. Experience 1-3 years of experience in logistics, transportation, compliance, freight auditing, claims management, or supply chain operations. Experience handling freight claims and OS&D investigations preferred. Experience working with carriers, distribution centers, and customer compliance programs preferred. Knowledge, Skills, and Abilities Understanding of transportation and logistics operations. Knowledge of freight claim procedures, carrier liability, and transportation documentation preferred. Familiarity with over, short, and damage (OS&D) claim processes. Strong analytical and problem-solving skills with the ability to identify trends and root causes. Proficiency in Microsoft Excel, data analysis, and reporting. Strong communication and relationship management skills. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with strong organizational and follow-up capabilities. This role plays a critical part in protecting company assets, improving service performance, reducing transportation-related cost…

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