Logistics Associate
Morris Furniture Company, Inc.LOGISTICS ASSOCIATE
Our Values:
At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.
Purpose:
The Logistics Associate supports daily Distribution Center operations by owning
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inbound freight check-in and scheduling, managing customer pickup (CPU) check-in and check-out, and maintaining accurate, real-time parts and inventory records in the warehouse.
This role also serves as a key point of contact for customers through pre- and post-delivery calls, ensuring customers are informed, prepared, and satisfied. The Logistics Associate partners closely with warehouse, delivery, and customer care teams to keep product moving accurately and efficiently from receipt to the customer's home.
General Description of duties: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.
Inbound Receiving and Scheduling
• Own all inbound freight check-in, verifying shipments against purchase orders, packing slips, and receiving documents.
• Schedule inbound deliveries with vendors and 3rd party carriers to align with dock capacity and warehouse labor.
• Identify, document, and communicate shortages, overages, and damages at receipt.
• Coordinate with receiving and warehouse teams to ensure product is logged, labeled, and put away accurately.
• Maintain organized receiving records and resolve discrepancies with vendors and accounting as needed.
Customer Pickup (CPU)
• Own customer pickup check-in and check-out, verifying customer identity, order details, and paperwork.
• Coordinate with warehouse staff to stage merchandise for scheduled pickups and minimize customer wait times.
• Inspect merchandise with the customer at pickup and document condition and signatures.
• Ensure all CPU transactions are accurately recorded in company systems.
• Deliver a professional, friendly customer experience at the DC pickup area.
Parts and Inventory Control
• Maintain and support real-time parts and inventory records in the warehouse.
• Track parts received, issued, and on order to support service and repair needs.
• Assist with cycle counts, inventory audits, and research of inventory discrepancies.
• Partner with the service and warehouse teams to locate merchandise and parts quickly.
• Build and maintain tracking reports in Excel to support inventory accuracy.
Customer Communication and Collaboration
• Make pre-delivery calls to confirm delivery windows, address details, and customer readiness.
• Make post-delivery calls to confirm customer satisfaction and capture any service concerns.
• Document customer interactions and route issues to the appropriate team for timely resolution.
• Collaborate with delivery, customer care, and store teams to resolve service-related concerns.
• Adhere to all company policies and procedures and perform other duties as assigned.
Qualifications:
• Strong ability to multitask and prioritize in a fast-paced warehouse environment
• Excellent verbal and written communication and customer service skills
• Strong attention to detail and organizational skills
• Familiarity with AI tools to support efficiency and reporting
• Ability to work independently and as part of a team
Requirements:
• High School Diploma or equivalent
• 1-2 years of experience in logistics, warehouse, inventory, or customer service preferred
• Proficiency in Microsoft Office, including Outlook and Excel
• Ability to work a flexible schedule, including nights, weekends, and holidays
Work Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentia