Logistics Assistant
Mast Logistics is seeking a Logistics Assistant to support our day-to-day transportation operations. This is an operations-support role responsible for keeping load information accurate, shipments on schedule, and communication flowing between drivers, customers, and internal teams. If you’re organized, detail-oriented, and comfortable working in multiple computer systems at once, this is a great entry point into the logistics and transportation industry.
Key Responsibilities
Enter and update loads in the Transportation Management System (TMS), ensuring accuracy of shipment details, status changes, and delivery information
Track and trace shipments to monitor on-time performance, document delays, and escalate late or at-risk loads
Schedule and reschedule pickup and delivery appointments with shippers and receivers, communicating updates to drivers and operations
Collect, review, and upload Bills of Lading (BOLs) and delivery paperwork, ensuring documents are complete and properly filed
Perform data entry related to load activity, delays, accessorials, and operational reporting
Answer inbound calls from drivers, customers, and partners, providing shipment updates and routing inquiries as needed
Maintain organized shipment records and support the operations team with system updates, follow-ups, and general clerical tasks
Qualifications
Strong computer and data entry skills
Comfortable working in multiple systems/screens simultaneously
High attention to detail and accuracy
Strong organizational and time-management skills
Professional phone and communication skills
Preferred (but not required)
Experience in logistics, transportation, or dispatch support
Familiarity with TMS systems
Clerical or administrative experience
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