Logistics and Fulfillment Manager

Job Summary The Logistics & Warehouse Operations Manager owns day-to-day shipping, fulfillment, and inventory operations for Green Wave Ingredients / Ingredients Online. This role manages the shipping team and serves as the primary point of contact with our 3PL warehouse partner across two locations (Chino and Edison), ensuring orders are received, stored, and shipped accurately, on time, and cost-effectively. The role also supports QC and certification compliance on the warehouse side, providing inventory reporting tied to certifications and implementing required changes in warehouse handling and processes. Reports to: Director of Operations Supervises: Shipping team; manages the 3PL relationship and site contacts at Chino and Edison Key Responsibilities Shipping & Fulfillment Operations Oversee receiving, storage, picking, packing, and shipping to ensure accurate, on-time order processing. Monitor order accuracy and turnaround, and resolve fulfillment exceptions (delays, damages, mis-ships) quickly. Maintain and improve fulfillment SOPs, and support moving SOPs into training content (Talent LMS). 3PL Partner Management Serve as primary point of contact for our 3PL warehouse partner on daily operations, escalations, and service issues, working with the warehouse contact at each site (Chino and Edison) to keep processes consistent across both locations. Track 3PL performance against SLAs and hold regular performance reviews. Audit 3PL invoices for accuracy, manage the 3PL/shipping budget, and work with Finance on cost forecasting. Evaluate rate structures and support negotiations to reduce cost. Manage seller-specific warehouse arrangements (e.g., custom storage/handling rates), including interim billing processes where systems don't yet support them. Returns, Claims & Loss Prevention Manage the RMA process end to end: authorization, receipt, inspection, disposition, and credit coordination. Track the RMA rate on the Operations Scorecard and identify root causes to reduce returns. File and track carrier claims for damage, loss, and shortage, and follow through to recovery. Maintain the carrier claims and shipping dashboard, and use it to spot recurring carrier or packaging issues. Put loss-prevention controls in place across both sites (packaging standards, inbound/outbound checks, inventory discrepancy follow-up). Inventory Management Ensure inventory accuracy between the 3PL and NetSuite through cycle counts, physical counts, and reconciliation. Monitor slow-moving and non-sellable inventory, and coordinate disposition with Purchasing and Seller teams. Provide daily/weekly inventory reporting used by Sales, Purchasing, and leadership. QC & Compliance Support Partner with the QC team on warehouse-side compliance for organic, feed, and other certifications. Provide inventory reports needed for certifications, audits, and traceability requests. Implement required changes in warehouse handling, labeling, segregation, and documentation, and confirm the 3PL follows them. Maintain warehouse safety and compliance documentation. Team Leadership Supervise, train, and develop the shipping team; hold regular 1:1s and team check-ins. Set clear priorities and accountability, and foster a culture of accuracy, safety, and continuous improvement. Reporting & Project Ownership Own fulfillment and logistics KPIs on the Operations Scorecard and report status to the Director of Operations. Independently track and drive projects in Asana, with proactive status updates rather than reminder-driven follow-up. Required Qualifications 5+ years in warehouse, fulfillment, or logistics operations, including 2+ years supervising a team. Hands-on experience managing 3PL relationships across multiple warehouse sites: SLAs, invoice audits, and rate discussions. Strong inventory control background (cycle counts, reconciliation, inventory accuracy). Experience managing returns (RMAs), carrier claims, and loss prevention. Working knowledge of warehouse safety a…

View the full posting and apply