Logistics and Customer Service Coordinator

About Us BKI Recycling is a leading brokerage firm in the recyclable commodities space. We connect suppliers and manufacturers across North America with efficiency, transparency, and exceptional service. Our team thrives in a high-volume, detail-driven environment where accountability and communication are key. If you're energized by solving logistics puzzles and keeping the wheels turning behind the scenes, you’ll fit right in. The Role We’re hiring a Logistics and Customer Service Coordinator to manage scheduling, communication, and data integrity across a dedicated portfolio of accounts. This is not a passive, order-taking position—we need someone who can take initiative, juggle multiple moving parts, and maintain strong relationships while ensuring every detail is captured correctly. You'll act as the central hub between customers, vendors, and carriers. What You’ll Do Own the schedule: Book and monitor daily pickups and deliveries, adjusting quickly to last-minute changes. Be the point person: Serve as the go-to contact for clients, vendors, and drivers—keeping all sides informed and aligned. Keep it accurate: Enter detailed transaction data into internal systems with zero tolerance for sloppiness. Solve on the fly: Tackle problems in real time with a cool head and a focus on resolution. Support your accounts: Build trust with a core group of customers through consistent communication and follow-through. You Might Be a Fit If You: Are the most organized person in your friend group—and kind of proud of it. Love working in fast-paced environments where no two days are the same. Can write a clear, polite, professional email in your sleep. Notice small mistakes others miss—and fix them before they cause trouble. Can handle 500+ transactions a month and still sleep at night. Have experience in logistics, transportation, brokerage, dispatch, or similar fields (recycling is a plus). Qualifications 2+ years of customer service or logistics experience preferred. Proficiency with Microsoft Excel, Outlook, and internal order-tracking systems. Strong written and verbal communication. Ability to stay calm under pressure and juggle competing priorities. Must be self-motivated and reliable. What We Offer Competitive salary based on experience. 15 days PTO. Health and disability insurance. 401(k). Profit sharing (after 1 year). Supportive, collaborative team with growth potential. A mission-driven company making a real impact. Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) Health insurance Paid time off Work Location: In person

View the full posting and apply