Logistics Account Manager
Shazzy Group LtdAbout Us Shazzy Group Ltd. is a Windsor-based asset carrier and brokerage running cross-border freight between Canada and the U.S. through the Windsor–Detroit and Port Huron–Sarnia corridors. We run a reefer-equipped fleet of Freightliner Cascadias and Volvo VNLs and handle customs in-house. We’re growing our direct shipper base and need an experienced account manager to own key customer relationships. What You’ll Do Manage and grow a portfolio of shipper accounts, acting as their main point of contact Prepare quotes and negotiate rates (contract and spot) while protecting margin Work daily with dispatch and operations to make sure loads move on time and issues are solved fast Prospect and onboard new direct shippers, especially temperature-controlled and cross-border freight Coordinate with customs/border staff on PARS/PAPS and documentation requirements Track account performance (volume, revenue, on-time service, claims) and run regular customer reviews Resolve billing disputes, delays, and service problems professionally Keep CRM and TMS records accurate and up to date What We’re Looking For 5+ years of account management, sales, or customer-facing experience in trucking, freight brokerage, or 3PL Solid understanding of Canada–U.S. cross-border freight and customs processes (PARS/PAPS, ACE/ACI eManifest) Reefer/temperature-controlled freight experience is a strong asset Proven ability to negotiate rates and keep accounts profitable Comfortable with TMS and CRM systems; strong Excel/Google Sheets skills Clear, professional communication by phone and email Existing book of business or shipper network is a plus Eligible to work in Canada; valid passport/ability to cross the border is an asset What We Offer Salary: $65,000 – $80,000 per year , plus commission/performance bonus Schedule: Monday–Friday, 9:00am - 5:00pm How to Apply: Apply through Indeed with your resume. Pay: $65,000.00-$80,000.00 per year Benefits: Casual dress On-site parking Work Location: In person