Logistics Account Coordinator

Title - Logistics Account Coordinator
Location - Ville-St-Laurent
Industry - Transport
As an Account Coordination you will be responsible for the large big-box retailer accounts, handling all their inquiries as well as shipment coordination. Handling primarily temperature-controlled and dry food products, this role serves as the central link between retail client portals, 3PL/cross-dock warehouse
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operations, partner carriers, and internal dispatcher. You will manage high-volume daily order entries, coordinate appointment bookings against real-world driver capacities, and proactively resolve transit bottlenecks to maintain high on-time delivery (OTD) and compliance metrics.
Apply now: melissa.cumetti@randstad.ca & patrick.pepin@randstad.ca
Advantages
- 40 hour work week Monday Friday 8am to 5pm (flexible)
- Salary between 55,000 - 65,000k depending on experience
- Vacation 2-3 weeks depending on experience
- Additional company perks (events, salary revision, growth, parties, paid lunches)
- Insurance package included
Responsibilities
- Order Processing & Data Management: Receive, validate, and input high-volume client orders into internal transportation management systems (TMS) with zero clerical discrepancies.
- Retail Portal & Appointment Scheduling: Coordinate, book, and confirm delivery windows across strict vendor portals (e.g., Retailer Appointment Scheduling systems, EDI/web portals) for both FTL and LTL shipments.
- Capacity & Dispatch Alignment: Evaluate appointment slots against fleet reality (e.g., balancing driver availability against delivery cut-offs to avoid scheduling bottlenecks) and communicate capacity needs directly to dispatchers.
- Carrier & 3PL Coordination: Liaise with origin cross-dock facilities, third-party distribution hubs, and partner LTL carriers to ensure freight is staged, cross-docked, and picked up on schedule.
- Track, Trace & Milestone Monitoring: Actively track active shipments, update internal tracking boards, communicate accurate ETAs to clients, and capture proof of delivery (POD) documents promptly upon drop-off.
- Account Relationship & Conflict Resolution: Serve as the frontline logistics contact for high-profile enterprise accounts, resolving delays, OS&D issues, and rescheduling needs while maintaining a collaborative, service-oriented posture with external and internal teams.
Qualifications
- 3+ years in transportation logistics, freight coordination, or 3PL operations handling fast-moving consumer goods
- Hands-on experience booking appointments and managing compliance protocols with major retail distribution networks
- Exceptional data-entry accuracy under high volume, where incorrect numbers directly translate to dock chargebacks or missed windows.
- Professional, solution-focused communication style capable of de-escalating pressure points and fostering constructive working relationships with dispatchers, drivers, and account representatives.
- Experience with standard TMS platforms, EDI workflows, vendor portals, and intermediate/advanced MS Excel.
Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!
Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – melissa.cumetti@randstad.ca
📩 Patrick Pepin - patrick.pepin@randstad.ca
Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/
Slide into our inbox or DMs — your next big career move might be one click away! ✨
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In

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