Loaner Fleet Coordinator

Coventry North Jaguar Land Rover is committed to delivering an exceptional luxury automotive experience. We take pride in providing outstanding customer service and ensuring every guest receives the highest level of care from the moment they walk through our doors. We are currently seeking a highly organized, motivated, and customer-focused Loaner Fleet Coordinator to oversee our dealership's courtesy vehicle fleet and ensure a seamless experience for our service customers. Position Overview The Loaner Fleet Coordinator is responsible for managing the dealership's loaner vehicle fleet, coordinating vehicle assignments, monitoring availability, and ensuring all loaner vehicles are properly maintained, clean, and ready for customer use. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has excellent communication and multitasking skills. Key Responsibilities Manage the day-to-day operations of the dealership's loaner vehicle fleet. Coordinate loaner vehicle reservations, assignments, returns, and availability. Ensure customers receive a smooth and professional loaner vehicle experience. Complete vehicle check-in and check-out procedures, including documenting vehicle condition and mileage. Ensure all loaner vehicles are clean, presentable, fueled, and ready for customer use. Monitor fleet utilization, mileage, maintenance schedules, and service requirements. Coordinate with the Service Advisors, Service Manager, and other dealership departments regarding customer transportation needs. Track vehicle damage, missing keys, fuel levels, and outstanding loaner agreements. Maintain accurate records of loaner contracts, customer information, and vehicle status. Follow up on overdue loaner vehicles and coordinate timely returns. Assist with arranging vehicle cleaning, fueling, and servicing as needed. Ensure all loaner vehicle paperwork and dealership policies are followed. Qualifications & Skills Previous experience in an automotive dealership or rental fleet environment is an asset. Strong organizational and time-management skills. Excellent customer service and communication abilities. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and administrative skills. Comfortable using dealership management systems and computer software. Valid Ontario G Driver's Licence with a clean driving record. Professional appearance and a positive, customer-first attitude. Ability to work independently and as part of a team. What We Offer Opportunity to work with two prestigious luxury automotive brands. A professional and supportive dealership environment. Competitive compensation based on experience. Opportunities for career growth and development. The opportunity to be part of a team committed to delivering an exceptional customer experience. Pay: $21.00-$23.00 per hour Work Location: In person

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