Loan Operations Manager

Loan Operations Manager

Exempt - Grade Level 7

Equal Employment Opportunity 

Corporate Values & Mission

“Provide superior service, high-quality advice and show utmost respect to everyone we meet.”

General Summary

Directly supervises Commercial Loan support staff and performs a variety of clerical support services, including numerous duties which facilitate and safeguard the lending function of the department. Implements and carries out requirements with respect to the overall operations and servicing of Commercial loans by supervising and controlling daily activities to ensure operational efficiency and effectiveness in accordance with established policies and procedures.

Reports To: VP Commercial Loan Operations Manager

Essential Duties and Responsibilities

• Plan, supervise, and direct commercial loan operations in accordance with policies and procedures.
• Evaluate performance of subordinates, recommend promotions and salary adjustments, counsel and/or discipline employees appropriately as/or directed by VP Commercial Loan Operations Manager and or SVP Loan Operations and /or management (i.e. Human Resources).
• Responsible for providing or identifying employee training in conjunction with VP Commercial Loan Operations.
• Ensure proper controls are maintained over all aspects of commercial loan operations and servicing.
• Improve efficiencies by suggesting and implementing approved procedures.
• Ensure compliance in accordance with policies, procedures, and guidelines established by ChoiceOne, regulatory agencies, and other appropriate entities.
• Ensure timely and accurate loan documentation processing, closing, and set-up.
• Assist clients and fellow staff members as requested to promote and maintain good public relations and employee relations.
• Participate with managers and/or Human Resources in interviewing and hiring applicants for staff positions.
• Conduct staff meetings when appropriate and engage with staff to resolve departmental challenges.
• Responsible for employee schedules (coverage, time off, attempt to avoid overtime). 
• Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Qualifications

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

Experience and/or Education

• High School Diploma or equivalent
• Bachelor’s degree in business-related field preferred
• Management experience preferred

Core Competencies

In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:

Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Flexibility – able to provide flexibility and adapt to changing schedules.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Physical Demands & Work Environment 

Must be able to lift 25lbs 

Ability to work in an office environment which may include many hours of computer and telephone usage. This position is remote-eligible on a hybrid basis with supervisor’s approval. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested.