Linehaul Operations Manager

AG LOGISTICS | ROLE PROFILE — Linehaul Operations Manager (Forward Air) | Reports to the COO | Inland Empire / Greater LA (Chino, Ontario, Rancho Cucamonga, Bloomington) | In the yard weekly ROLE SUMMARY Own the Forward Air operation like it's your business. We are launching 20 committed team routes with Forward Air, with room to add more as the partnership grows. This role is accountable for safe, reliable, fully staffed and financially disciplined performance across those routes. ROLE LEVEL The role starts at Area Manager level and is expected to grow into General Manager as the partnership and route count grow. We will hire at either level. Area Manager (the manager): Builds and executes on the pipeline we have. Runs the 20 committed routes, keeps seats filled, and gets results personally. General Manager (the leader): Grows the Forward Air relationship and the business. Wins more routes, plans the expansion, and develops others to get results. WHAT YOU OWN Safety. Keep every team DOT- and hours-of-service compliant. Never trade safety for speed, convenience or cost. Filled seats. Recruiting sources and hires drivers. You give them clear seat needs, meet weekly on open seats, pair drivers into teams, and keep every seat filled. Retention. Onboard new teams, coach performance, stay close to morale, and fix the causes of turnover. Daily operations. Cover routes, keep dispatch clean, meet service commitments, and keep tractors ready with Fleet. The Forward Air relationship. Be their primary operating contact. Get to the yard at least weekly to check trucks, see drivers and build the relationship on site. Performance and growth. Track safety, service, staffing, retention and cost weekly. Launch new routes safe and stable. Escalate early: no surprises. ROLE BOUNDARIES Recruiting owns sourcing and hiring. Support functions own corporate safety, fleet management, capital purchasing, policy and contract negotiations. This role surfaces issues, coordinates solutions and executes the operating plan. WHAT GOOD LOOKS LIKE First 30 days: Knows every route, team, tractor and open seat. Weekly rhythm with Recruiting in place. First 90 days: Measurable progress toward 20 routes running, with launch dates set for the rest. First 6 months: All 20 routes staffed and running on time, turnover below company average, ready for more. CORE VALUES Living these values is central to excelling in this role and fitting the culture. No Shortcuts on Safety: Follow standards every time; inspect and own equipment, trailers, and facilities; speak up on unsafe conditions; protect people, drivers, customers, and communities. One Company, One Team: Support other teams and markets; treat drivers with respect; work across departments; make company-first decisions; hold each other accountable. We Are Professionals: Be on time, prepared, direct, and clear; communicate with integrity; represent the company the right way. Own It: Focus on results; solve problems directly; turn stress into action; follow through. Get Better Every Day: Find better ways; learn from mistakes; scale what works; give and receive candid feedback. QUALIFICATIONS Proven operator. Safety-first. Driver-focused. High ownership. Direct communicator. Calm under pressure. Required 5+ years in trucking operations, including 2+ leading a fleet, terminal or dedicated account Experience running team or dedicated linehaul for a large shipper or carrier partner (Forward Air, FedEx, UPS or similar) Track record retaining team drivers and keeping seats filled alongside a recruiting team Working knowledge of DOT/FMCSA and team hours-of-service rules Based in or relocating to Greater Los Angeles Preferred Forward Air experience (strongly preferred): systems, driver qualification and service standards Multi-site or leader-of-leaders experience and P&L ownership (GM level) Contracted linehaul experience (FedEx or similar) COMPENSATION & BENEFITS Pay: $100,000–$140,000 per year. Placement in the ra…

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