Light Duty Tow Operator - Boonville MO

NOW HIRING: LIGHT DUTY TOW OPERATOR Location: Boonville, Missouri Position Type: Full-Time Company: I-70 Towing & Recovery: Boonville MO Pay: Competitive pay based on experience Position Summary We are seeking a dependable, safety-conscious, and customer-service-oriented Light Duty Tow Operator to join our towing and recovery team in Boonville, MO. The successful candidate will respond to roadside assistance calls, vehicle breakdowns, accident scenes, and scheduled vehicle transports while operating light-duty tow trucks, including rollback and wrecker equipment. This position requires professionalism, sound judgment, safe driving habits, and the ability to work independently in a fast-paced environment. Our operators represent the company in the field and are expected to provide reliable service while protecting customers, their vehicles, and company equipment. Essential Job Responsibilities 1. Towing and Roadside Assistance Respond promptly to dispatched calls and communicate with dispatch regarding arrival times, job status, and completion. Safely load, secure, transport, and unload vehicles using light-duty rollback and/or wrecker equipment. Perform roadside assistance services, including jump-starts, tire changes, vehicle lockouts, and other approved services when trained and equipped. Transport disabled, damaged, abandoned, and operable vehicles to designated repair facilities, storage locations, dealerships, or other authorized destinations. Evaluate vehicle positioning, roadway conditions, and potential hazards before beginning service. Follow proper towing procedures to prevent damage to customer vehicles and company equipment. 2. Safety and Compliance Follow all company safety policies, traffic laws, and applicable towing regulations. Use appropriate personal protective equipment and warning devices when working roadside. Properly secure all vehicles and verify tie-downs before transporting. Maintain safe distances from moving traffic and use appropriate precautions at accident scenes. Immediately report accidents, injuries, equipment failures, customer complaints, and vehicle damage to management. Never perform towing or roadside work beyond your training, authorization, or equipment capabilities. 3. Customer Service Treat customers, law enforcement, motor clubs, repair facilities, and the public professionally and respectfully. Explain services clearly and provide accurate information regarding estimated arrival times and service limitations. Obtain required authorizations before performing services. Handle customer property carefully and maintain professional conduct, including during stressful or confrontational situations. Protect confidential customer and vehicle information. 4. Dispatch Communication and Documentation Maintain regular communication with dispatch throughout each assignment. Accurately complete tow tickets, service reports, vehicle condition documentation, mileage records, and required photographs. Record pickup and drop-off locations, service details, payment information, and customer authorization as required. Report completed calls, delays, cancellations, and additional service needs promptly. Submit all required paperwork and electronic records before the end of the shift. 5. Truck and Equipment Maintenance Complete required pre-trip and post-trip inspections. Check fluid levels, tires, lights, brakes, straps, chains, winches, hydraulic systems, and other safety equipment. Keep the truck clean, organized, fueled, and ready for service. Report mechanical problems, damaged equipment, and maintenance needs immediately. Maintain assigned tools and equipment and ensure they are stored properly. 6. General Duties Maintain a professional appearance and follow company uniform requirements. Assist coworkers and other departments when reasonably necessary. Attend required training and safety meetings. Follow the chain of command and company policies. Perform other job-related duties as assigned by man…

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