Light Duty Tow Dispatcher

Overview Join our dynamic team as a Light Duty Tow Dispatcher, where your energetic approach and attention to detail will keep our towing operations running smoothly and efficiently. In this vital role, you will coordinate dispatching light-duty tow trucks to assist stranded motorists, manage communication between drivers, customers, and service providers, and ensure timely response to roadside assistance requests. Your proactive mindset and excellent communication skills will help deliver exceptional service while maintaining safety and operational standards. This position offers an engaging environment where your problem-solving abilities and logistical expertise can truly shine. Responsibilities Receive incoming calls via multi-line phone systems, providing courteous and professional assistance to customers requesting roadside aid or towing services Utilize GPS, GIS (Geographic Information Systems), and transportation management systems such as Oracle Transportation Management to accurately locate vehicles, plan routes, and dispatch tow trucks efficiently Coordinate with fleet management systems like AS400 and SyteLine to monitor vehicle availability, status, and maintenance needs Enter data accurately into transportation management systems, ensuring all dispatch records, customer details, and service logs are up-to-date Communicate clearly with drivers using phone etiquette and effective communication skills to relay instructions, updates, and safety information Track freight movement using GPS technology and transportation planning tools to optimize routes and reduce response times Collaborate with shipping & receiving teams and 3PL (third-party logistics) providers to facilitate smooth operations in support of supply chain objectives Requirements Strong analysis skills with the ability to interpret GPS data, transportation management systems, and logistics information for effective dispatching Experience with transportation planning, fleet management software, or logistics operations is highly desirable Excellent communication skills with a professional phone manner and the ability to handle multi-line phone systems confidently Proficiency in data entry using systems such as Oracle Transportation Management, AS400, or SyteLine Knowledge of freight logistics, shipping & receiving procedures, and supply chain fundamentals Ability to work in a fast-paced environment while maintaining attention to detail and safety standards Basic typing skills for quick data entry and documentation Join us in delivering prompt roadside assistance that keeps motorists safe on the road! Your enthusiasm for logistics combined with your technical skills will make a real difference in our community’s mobility. We are committed to supporting your growth in transportation management while providing a positive work environment focused on teamwork and excellence. Pay: $20.00 - $28.44 per hour Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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