Licensed Team Lead-Waterloo, ON-LensCrafters

Requisition ID: 944784 Store # : 005642 LensCrafters Position: Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community. MAJOR DUTIES and RESPONSIBILITIES Custom fits glasses and precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for peers. Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements. Explores the needs and priorities of patients by asking open ended questions. Assists peers with difficult or complex areas of product needs and prescriptions. Utilizes practice tools and adheres to company policies and procedures. Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. Possesses the ability to multi-task, prioritizes and manages time with competing priorities. Commits to delivery date and time, seeks feedback and ask for referrals. Strives to achieve exceptional results on KPIs and competencies. Presents, celebrates and educates at time of dispense. Takes pride in practice appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control. Informs management of safety opportunities; demonstrates safe work practices. Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement. Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Sells on your feet 80%-100% of the time. Consistently maintains proper dress code. Performs other duties as assigned by Practice Manager or as business needs. BASIC QUALIFICATIONS High School graduate or equivalent Active state optical licensure; must maintain license Strong customer service skills: communicator, listener, and team builder Knowledge of inventory management systems Strong basic math skills Sales skills – ability to use and carry a tablet Embraces new technology and change PREFERRED QUALIFICATIONS Previous eyecare and/or customer service experience Familiarity with technology, such as point-of-sale, patient record systems, and other software applications Pay Range: 25.10 - 34.98 This posting is f…

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