Licensed Security Dispatcher

Retail Licensed Security Dispatcher (Full Time) LOCATION: Riverchase Galleria – Hoover, AL PAY: $18.02/hour POSITION TYPE: Full-Time SCHEDULE: 4:00PM to 12:00AM OVERVIEW: We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset. BENEFITS: Medical, dental, vision, and short-term disability insurance 401(k) with company support Paid time off Employee discounts (retail, dining, entertainment) Employee Assistance Program (EAP): counseling, financial, legal, and wellness support Focus on work-life balance and employee well-being KEY RESPONSIBILITIES: Security & Patrol Patrol assigned areas or maintain a fixed post to monitor activity Control access points and manage pedestrian/vehicle traffic Identify and report suspicious activity, incidents, or safety concerns Respond to alarms, emergencies, and on-site incidents Monitoring & Reporting Monitor CCTV cameras and security systems Complete daily activity logs, incident reports, and required documentation Maintain awareness of surroundings at all times Safety & Compliance Follow all post orders, company policies, and safety procedures Maintain knowledge of emergency response protocols Inspect property for safety risks (fire hazards, equipment issues, etc.) Support loss prevention and recommend safety improvements Customer Service Greet and assist customers, employees, and visitors in a professional manner Provide directions and support as needed Maintain a visible, approachable presence on-site QUALIFICATIONS: Required Strong customer service and communication skills Ability to stay alert and respond calmly in emergency situations Reliable, punctual, and able to follow directions Ability to write clear and accurate reports Must present a professional appearance and demeanor State Guard license is required Preferred Prior security or customer-facing experience Familiarity with CCTV, alarms, or access control systems Skills & Attributes High level of attentiveness and situational awareness Dependable and team-oriented Able to multitask and work in a fast-paced environment Strong work ethic with a sense of urgency Work Expectations Arrive on time in full uniform and ready to work Stay engaged and proactive throughout your shift Follow all safety, training, and compliance requirements ADDITIONAL INFORMATION: Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment. Requirements: Able to walk and or stand for long periods of time. Able to ride a bike. Lift heavy objects 20 pounds or more. Punctuality and reliability. Clean professional appearance. Clear communication skills (verbal and written) Req Benefits: - Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balance Compensation: $18.02/hour

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