Licensed Customs Broker (LCB) – Operations Manager

Position Overview We are seeking an experienced and licensed U.S. Customs Broker (LCB) to serve as the first key employee responsible for establishing and leading our U.S. customs brokerage operations from the ground up. This is a leadership position requiring strong customs brokerage expertise, operational management capabilities, and the ability to independently build business processes, develop a team, and drive business growth. Key Responsibilities 1. Business Setup & Development Lead the establishment of the company's U.S. customs brokerage operations, including business setup, operational planning, and SOP development. 2. Customs Operations & Compliance Oversee customs clearance activities, including import entries, ISF filings, tariff classification, and regulatory compliance. Ensure all operations comply with applicable CBP regulations. 3. Team Building & Management Recruit, train, and manage the initial customs brokerage team. Establish organizational structures, job responsibilities, and performance standards. 4. Business Development & Client Relations Develop relationships with importers, freight forwarders, and logistics partners. Participate in client acquisition, service quotations, and commercial negotiations. 5. Operational & Financial Management Develop operational budgets, control costs, monitor business performance, and continuously improve operational efficiency and profitability. Qualifications & Requirements Must hold a valid U.S. Customs Broker License (LCB). Minimum 3 years of experience in U.S. customs brokerage, import operations, or international trade compliance. Strong knowledge of CBP regulations, customs clearance procedures, tariff classification, and import compliance. Familiarity with ACE/ABI systems and customs brokerage software. Experience in business setup, team management, or operational development is highly preferred. Strong leadership, organizational, communication, and problem-solving skills. Ability to independently manage operations and build business processes from the ground up. Mandarin Chinese and English bilingual proficiency is preferred. What We Offer An opportunity to lead and build a U.S. customs brokerage business from the ground up. Direct involvement in strategic planning and operational decision-making. Competitive compensation based on experience and qualifications. Long-term career growth into senior management. Pay: $80,000.00 - $100,000.00 per year Benefits: 401(k) Paid time off Work Location: In person

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