Learning Innovations Designer

Job Description The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential. Click here to learn more about our benefits! Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected. Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. The Operations Training Department is responsible for designing, developing, and delivering training services for the Mechanical and Engineering Divisions. Training is delivered to comply with Federal Railroad Administration and OSHA regulations. The Mechanical Division audience includes Carmen, Electricians, Sheet Metal Workers, and Machinists. The Engineering Division audience includes the workforce employed by the Track, Signal, Capital Construction, Communications, Electrical Maintenance and Building/Bridges departments. The Learning Innovations Designer plays a key role within the Operations Training department, supporting Metra University in driving the strategic development and implementation of advanced, technology-enabled training initiatives. This position helps shape the department’s digital transformation by coordinating the design and delivery of virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)-based training programs that prepare employees for the evolving demands of the operational environment. The role oversees the creation and maintenance of immersive learning environments, digital content platforms, and internal support systems. The incumbent will manage strategic relationships across departments and agencies to ensure that training initiatives are responsive, scalable, and aligned with organizational priorities and KPIs Additionally, the Designer will work cross functionally to project manage both technical innovation and essential departmental operations such as budgeting, procurement, and digital infrastructure. The primary duties include: Lead the design, development, and delivery of virtual reality (VR), augmented reality (AR), and artificial intelligence (AI)-driven training programs, with a focus on improving workforce safety, technical proficiency, incident reduction, and customer satisfaction. Enhance workplace safety through implementation of immersive technologies and simulation-based training for high-risk operational tasks. Lead hands-on prototyping with VR/AR, AI agents, simulations, and game mechanics (branching scenarios, consequences, scoring). 4. Evaluate and implement emerging technologies that enhance training delivery, personalization, and performance tracking, including AI-based learning analytics. Serve as primary liaison with internal stakeholders, and external partners on matters related to digital training programs, innovation projects, and data systems. Promote safe work practices and maintain and foster a safe work environment. Responsible for the safety objectives, goals, and program of the organization ensuring compliance with applicable safety rules and regulations. Perform other related duties as assigned to meet the ongoing needs of the organization. Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration. Job Requirements Bachelor's degree in Film, Digital Media, Computer Science, Instructional Design or a related field OR in lieu of specified degree, any combination of educatio…

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